Hotel Operational Protocols

TEMPORARY OPERATIONAL PROTOCOLS

Special Note: Arkansas requires Masks in all Indoor Spaces through March 31, 2021

1886 Crescent Hotel & Spa

1905 Basin Park Hotel

RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic.

The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.

Jack V Moyer

Executive Vice President


GENERAL/ALL STAFF PROTOCOLS

Staff with a Temperature exceeding 100.4 will be required to return home.

Staff is required to wear a mask while working indoors as well as in areas where 6ft social spacing is unavailable each day.

Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests.


Through March 31, 2021

Masks are required inside the Crescent and Basin Park Hotel.

Restaurant patrons will be required to wear a mask until order is placed.

Beginning April 1

Masks are recommended in all interior spaces

Masks are Required on tour, spa and riding in the shuttle


Physical Distancing.

Guests are advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing.  Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.


Hand Sanitizer.

Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.


Hand Washing.

Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.


Signage.

There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish.  Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.


Cleaning Products.

Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs


Departmental Guidelines

GUEST ROOMS PROTOCOLS

Modified stay over service is in effect.

See the front desk for details

No room access from employees during stay.

FRONT DESK

Plexiglas shields for the front desk with a 6″ gap at the bottom

Express checkout (key drop box)

Keys to be sanitized after every use.

SHUTTLE

Groups must be family in order to ride together. Independent parties must ride separate.

Masks required


FOOD & BEVERAGE  PROTOCOLS

Clean and sanitize reusable menus.

Dining Rooms

Dine-in service shall require seating to maintain 6 foot physical distancing between tables.

All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests.

THROUGH March 31, Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.

BANQUETS/MEETINGS

Events will be held to a capacity of 50% of any given space

Crystal Ballroom — 248 – (125 temporary Capacity through June 30)

Conservatory — 96 – (50 temporary Capacity through June 30)

Barefoot Ballroom –200 – (100 temporary Capacity through June 30)

MENU OFFERING

Meal service will encourage plated/served meals.

Manned buffets are optional but not desired

Beverage service (coffee, tea, water) will be served by a server.

Bar service with social spacing

Servers will wear Masks


SALES TEAM PROTOCOLS

Event Planning:

Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.

Sales Team to create diagrams ensuring social distancing… tables must be 6 feet apart.

All Vendors attending the event must follow employee protocol


SPA PROTOCOLS

Guest & Providers remain in masks.

Infrared Sauna –By appointment only. Single use only.

Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.

Ensure all single use items are new.

Guest face down breathe in pillow covering

Temperature checks will required for BOTH employees and Clients guests.

Anyone above 100.4 will be sent home and/or appointment canceled at no cost.

Hot Tub Single use only. NMS/CH appointment only.


ACTIVITIES PROTOCOLS

Activities will be provided to in house guests in a responsible manner with a focus on outdoor and open spaces.

6 feet of social distancing at all times during the activities.

Daily Activities:

www.CrescentResortPass.com

www.BasinParkActivityPass.com


GHOST TOURS

Attendance Cap is at 75% capacity

Face Masks required