Hotel Operational Protocols

TEMPORARY OPERATIONAL PROTOCOLS

The Crescent & Basin Park Hotels

RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic. The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.

Jack V Moyer

Executive Vice President

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TABLE OF CONTENTS

GENERAL/ALL STAFF PROTOCOLS……………………………………………………………3

Departmental Guidelines……………………………………………….4

GUEST ROOM PROTOCOLS…………………………………………4

FRONT DESK……………………………………………………………5

CONCIERGE……………………………………………………………..5

SHUTTLE…………………………………………………………….…..5

FOOD & BEVERAGE PROTOCOLS….………………………………6

BANQUETS/MEETINGS……………………………………….………8

SALES TEAM PROTOCOLS………………………………………….9

SPA PROTOCOLS……………………………………………………..10

ACTIVITIES……………………………………………………………..12

GHOST TOURS………………………………………………………..13

 

GENERAL/ALL STAFF PROTOCOLS

ALL STAFF- SAFETY & HYGIENE

  • Temperature taken of all staff upon entering property. If temperature is higher than 100.4 degrees, staff is asked to return home.
  • Masks & Gloves. (PPE) will be issued to staff upon entering property and staff is required to wear a mask while working in areas where 6ft social spacing is unavailable each day. Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests. Overnight guests will be provided a mask upon check in.  Restaurant patrons will be required to wear a mask until order is placed.
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing.  Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.
  • Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.
  • Hand Washing. Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.
  • Signage. There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish. Number of people per bathroom at a time: i.e. “when stalls are occupied, please wait outside.” Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.
  • Cleaning Products. Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs

 

Departmental Guidelines

 GUEST ROOMS PROTOCOLS

  • Guest Requirements.

-Rooms available weekend only (F/S/S).  Room rents one time per weekend.

-Room capacity at 75% Hotel Capacity

-Rooms cleaned Wednesday or Thursday.

  • All linens to be pulled and sanitized after c/out.
  • All surfaces to be disinfected after every departure.
  • Rooms have been deep cleaned.
  • Jacuzzi tubs to e cleaned and cycled with a bleach or alternative after every checkout.
  • Guest room doors, handles, remotes, windows, furniture, and seating to be disinfected with Quat 64.
  • No stay over service. No room access from employees during stay.
  • Paper towel dispensers back to the public restrooms at least on the first floor restrooms
  • Disinfect all stair railings and public area door knobs at least twice a day.
  • Elevator. A sign will be posted about not riding the elevator with strangers.  Families can ride the elevator together assuming they are practicing social distancing as a family unit.  Buttons and handrails need to be wiped down 3 times a day.
  • Encourage guests to be environmentally friendly.
  • Safety Officer.

-Hotel will schedule a safety officer.

-Daily chemical usage training, inventory and distribution.

-Responsible for sanitizing housekeeping carts, linen carts, laundry room equipment, etc.

-Performs daily temperature checks on all staff.

-Monitors and maintains continued protocols.

 

FRONT DESK

  • Plexiglas shields for the front desk with a 6″ gap at the bottom, temporarily.
  • All luggage carts restricted to employee use only (require being moved from fireplace area.)
  • Express checkout (key drop box)
  • Keys to be sanitized after every use.
  • Employee keys to be sanitized upon checkout and checkin.
  • Remove couches from lobby area and provide chair seating.

CONCIERGE

  • The concierges desk will be maintained but not staffed.
  • All retail sales will go through the front desk.
  • Hard surfaces will be frequently sanitized throughout the day.  Concierge to sanitize with gloves and mask on.
  • Please avoid physical contact with retail items unless necessary.  Once an item is touched it gets put aside for it to be wiped and reset at a later time

SHUTTLE

  • Driver will deep clean surfaces in the shuttle at the beginning of every shift.
  • Driver will wipe hard surfaces between guest rides.
  • Groups must be family in order to ride together. Independent parties must ride separate.
  • Masks required
  • Routes will be restricted to and from hotel parking areas and from hotel to hotel.

 

FOOD & BEVERAGE  PROTOCOLS

OPERATING HOURS

Crystal Dining Room Breakfast 8 am – noon, daily

  • Breakfast operation will be in the dining room at approved capacity, plated menu service only.
  • Room Service will also be available.

SkyBar Gourmet Pizza 12 pm – 8 pm daily

  • Masks Required for Entry
  • Masks and gloves required for all service personnel
  • Curbside and Delivery continues
  • Skybar menu to be served out of the Crystal Dining Room and back porch at approved capacity and 10ft table spacing.  No bar seating.

Main Street BBQ Bus at Main Street Location

  • Phase one Fridays & Saturdays at Main Street Location 2 pm – 8 pm
  • Phase two Fridays and Saturdays 9 pm – 2 am

Balcony Restaurant  Friday/ Saturday / Sunday Noon – 8 PM

  • Tables have been spaced 10 ft apart.
  • In service breakfast box available Sat, Sun & Mon to overnight guests.
  • Servers to wear masks & gloves.

PROTOCOLS

  • Food Safety.

-Discard all food items that are out of date.

-Change, wash and sanitize utensils frequently and place appropriate barriers in open areas.

-Stock coolers to no more than minimum levels during “grab and go” service.

-Person in charge is ServSafe certified and that their certification is up to date, and provide food handler training to refresh employees.

– Remind third-party delivery drivers and any suppliers of the internal distancing requirements

  • Cleaning and Sanitizing.

Thoroughly detail-clean and sanitize entire facility with a focus on high-contact areas that would be touched by both employees and guests.

Between seating’s, clean and sanitize table condiments, digital ordering devices, check presenters, self-service areas, tabletops, and common touch areas. Single-use items should be discarded.

Clean and sanitize reusable menus. Paper menus will be discarded after each customer use. Implement procedures to increase how often you clean and sanitize surfaces in the back-of-house. Avoid all food contact surfaces when using disinfectants.

Hand sanitizer stations will be readily available to guests.

– Kitchen. All hand sinks in kitchen will be inspected for supplies at the end of every shift. Continue disinfecting hard surfaces and touch points throughout the day.

  • Dining. 

-Dine-in service shall be limited up to 33% of total seating capacity.  This includes indoor and outdoor dining areas.

-Seating shall be adjusted to maintain 10 foot physical distancing between tables so occupied seats are 6 feet from seats at adjacent tables.

-Reservations should be encouraged when practical.  If reservations are not made, physical distancing must be maintained when customers are waiting to be seated.

-Prohibit guests from congregating in waiting areas or bar areas. Design a process to ensure guests stay separate while waiting to be seated.  The process can include floor markings, outdoor distancing, waiting in cars etc. Consider an exit from the facility separate from the entrance. Determine ingress/egress to and from restrooms to establish paths that mitigate proximity for guests and staff.

-All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests and gloves will be used when serving plates to guests.

-When setting tables, gloves must be used.

-Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.

 -Groups shall be limited, not to exceed 10 people.

-Following each meal service, the tables, chairs, menus and any other frequently contacted surfaces including but not limited to, condiment containers, napkin holders and salt/pepper shakers shall be cleaned and disinfected prior to seating the next customer.

-Bars and entertainment operations (such as live music) within restaurants are prohibited.  Normal service of alcohol within the restaurant seating area is allowed.  This does not restrict the preparation of alcoholic beverages in the bar area.

-Service may be declined to patrons not wearing masks.

BANQUETS/MEETINGS

With Approval

  • Events will be held to a ceiling of 50 attendees
  • All catering events will be held in outdoor venues or indoor respective of spacing requirement.

-Fountain Garden w/two 20 x 20 tent

-East Lawn w/one 20×20 tent

-Glenwood Hollow

  • Crystal Ballroom will be available for use when government/CDC guidelines authorize
  • Menu Offering.

-Meal service will all be plated/served meals.  No buffets or food stations until further notice.

-Appetizer service will all be single service.

-Beverage service (coffee, tea, water) will be served by a server.

-Bar service with social spacing

-Servers will wear Masks and Gloves

-Guests will be pre-assigned by seating chart

SALES TEAM PROTOCOLS

Event Planning:

  • Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.
  • Sales Team to create diagrams ensuring social distancing…4pp per round table, tables must be 10 feet apart.
  • Obtain place cards from guest for seating arrangements.
  • Educate guest regarding social distancing guidelines and procedures
  • Have guest sign off on Social Distancing Guideline Agreement prior to event.
  • Have Vendors sign off on Social Distancing Guideline Agreement prior to event.
  • Guests are encouraged to stay at the Crescent Hotel. Special wedding rates will be applied by event sales manager to encourage lodging to better manage guest needs.

Sales Interactions:

  • Site inspections and client meetings/planning sessions will be done virtually or appropriately social distanced.
  • Tastings on hold for summer season.

Vendor Guidelines:

  • All Vendors attending the event must wear masks and practice social distancing guidelines and sanitary guidelines.

 

 

SPA PROTOCOLS

NEW MOON SPA & SALON

  • Disinfect all touch points hourly and after every interaction
  • Front desk team disinfecting the entire desk area between each guest interaction
  • Front desk workspace disinfected throughout the day- includes computer keyboard, phones, door handles, light switches and POS equipment
  • All doors and door handles sanitized throughout the shift with each guest entering or exiting the area
  • Retail area sprayed with disinfectant after each guest
  • Waiting area chairs/couches should be removed or spaced in such a manner to accommodate social distancing requirements.
  • Leather chaise lounges sanitized after each guest
  • Place signage in window to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available within the salon/retail/treatment rooms.
  • Hot Tub clean and disinfect all non-porous surfaces. By appointment only. Single use only.
  • Infrared Sauna –By appointment only. Single use only.
  • Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.
  • Salon Work Stations.

Clean and disinfect all hair tools/supplies, drawers, chairs, and containers for storage.

-All items on nail stations must either be new, never used or cleaned and disinfected.

-Clean and disinfect all shampoo bowls, tubs, handles, hoses, spray nozzles, shampoo & pedicure chairs.

-Turn on pedicure jets and let disinfectant solution circulate for 10min.

-Ensure all single use materials are new.

-Employees should wear a clean smock between each guest.  Smocks should be laundered after each use or use disposable smocks and dispose of the smock after use on a guest.

  • Treatment Rooms.

-Clean and disinfect equipment and treatment tables.

-Ensure all single use items are new.

– All linens changed between guests.

  • PPE such as gloves, drapes and linens should be changed between each client. These used items will be cleaned and disinfected or discarded in a closed container.
  • Guests of the Salon.

-Appointments only. No walk-ins.

-Payments only by Credit/Debit cards.  No cash. Using credit card on file.

-Curbside retail will continue.

-Minimum of one patron per service provider in business at any one time. Parent is allowed if a minor child is receiving haircut.

-Guests should avoid touching products that they do not plan to purchase.

-Guests will be asked to wait in their car or the outdoor seating patio until provider is ready for their service.

-Guests will be asked before entering if they have had a fever or cough in the last 14 days or have been around anyone exhibiting these symptoms within the last 14 days.

-Temperature checks will be given to guests. Anyone above 100.4 will be sent home and appointment canceled.

-Stagger appointments to eliminate multiple people checking in and out at the same time.

-More time between guests so people are not checking in and out at the same time.

-Schedule every other workstation to create a minimum of 6ft distance between guests having services.

– Each guest should be draped with a clean cape.  Capes should be laundered or disinfected after each use or use disposable capes and dispose of the cape after it is used.

 

SPA1905

  • Temporarily Closed until June 5th
  • Hot Tub & Spa Deck. Deck available to guests. Hot Tub currently closed.

 

 

ACTIVITIES PROTOCOLS 

CRESCENT ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • Guests may choose to wear a mask as multiple families will be in the same outdoor location at a time.
  • The program will be included in all room rates and will involve daily activities, Self Guided Adventures, Pool Area and Ghost Tours.
  • Daily Activities:

-Saturday & Sunday

      10AM- Outdoor Yoga in the Gardens

-Friday & Saturday

2PM-4PM- Frisco Sporting Club with be open. Multiple games including corn hole and Hatchet Throwing will be offered!

  • Self Guided Adventures will be offered at check in.
  • Pool Area will be open including the boccie ball court and lounging areas.

-Sanitize all cushions and hard surfaces Friday, Saturday and before the following Friday.

-Hand sanitizer station set up for guests.

  • Frisco Sporting Club 

-Sanitize all hard surfaces in between use

– Sanitize games in between each family’s use

-Attendant on site at all times to encourage a clean space

-Hand sanitizer station set up

  • Additional items:

-Frisco Fire pit “hangout.” Setup two FirePits.

-Smore Kits available at front Desk

-6 Ft separation for like parties

-Horseshoes and Cornhole games will be left out for guest use and hand sanitizer stations will be set up next to games for guests use.

 

GHOST TOURS

Ghost Tours have been temporarily suspended 6/4/20

Ghost Stories will return to the Crescent Hotel for In-House Guests during the month of May.  The Famed Crescent Hotel Ghost Guides are thrilled to return to share the tales of Michael, The Nurse and Breckie while visiting the site of the Lady in the mist and the midden.  Anticipation rises with the tale of the  Notorious Norman Baker prior to the thrill of a self guided trip through the morgue.

This exclusive tour is included in your resort pass but REQUIRES a reservation and ticket.

  • Ticket Required for all attendees
  • Strict Mask Protocol – Masks Required full event
  • Social Spacing is required per travel party
  • No touching of artifacts allowed.
  • Attendance limited to 15 guests

 

 

 


 

 

Mother’s Day Gift!

Mother's Day Crescent Hotel

The Crescent Hotel is offering Mother’s Day Celebration Baskets for purchase with a spa gift included! Available for pickup on Mother’s Day Sunday, May 10th between Noon and 5PM. A pickup time will be selected when the order is placed. Each serves approximately 4-5 people. Place Orders by 8PM on May 7th –  Call 479-363-6309

Celebration Meal Basket Options:
#1 Honey Glazed Ham Dinner

Scalloped Potatoes, Field Green Salad, with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake. $85

 #2 Roasted Pork Loin Dinner with Apple Cider Demi Glace Scalloped Potatoes, Field Green Salad, with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake $85

#3 Roasted Salmon with Balsamic Glaze Dinner  Wild Rice, Field Green Salad with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake $100

Please select a Celebration Basket and Call 479-363-6309 to place order

To top it off, order a New Moon Spa Gift Card to go along with your Mother’s Day Basket!

Call the New Moon Spa to purchase 479-253-2879

*If you ordered a meal please mention your order to the New Moon Spa when ordering your gift card so it can be included in the Food Basket. Gift Cards will be processed Mon – Fri.

 

Easy way to become the “Cool Mom” this Spring Break

spring break eureka springs

This goes out to all mothers of kids who will soon be Spring Breaking: this year win the title of “Cool Mom”.  How?  Bring those children to Eureka Springs’ premier resort hotel: the 1886 Crescent Hotel & SpaHere are some reasons why:

  • Ghost Tours– Kids love paranormal stuff.  That’s why television shows like Ghost Hunters and Ghost Adventures have such a high rating with school aged children.  (FACTOID: both of the aforementioned tv programs have produced and aired highly-popular episodes on the Crescent and its “guests who check out but never leave”!)  The Crescent offers nightly ghost tours.  Each tour has a small, maximum number of patrons thereby allowing patrons to have a more intimate exposure/relationship with the knowledgeable tour guides.  Patrons get a chance to “meet” such notable hotel spirits as Michael (Room 218), Theodora (Room 419), the lady in the Victorian nightgown (Room 3500), and Norman Baker (the morgue).  By the way, the rooms mentioned get booked early and often, so if you want to overnight in one of these “active” rooms book it early.  Staying in and allowing them to explore late “America’s Most Haunted Hotel” nets an abundance of “Cool Mom” points.crescent hotel
  • Mom & Daughter Spa Visits – What a win-win situation.  Ladies love to get manicures, pedicures and other spa services and when mom and daughter do it together it vaults simple pampering into a lifetime memory.  The Crescent’s New Moon Spa & Salon loves to cater to mother and daughter duos.  They realize how special these moments can be and are attuned to maximizing this wonderful experience for both.  Reservations need to be made in advance as to fit into a well-planned Spring Break schedule.  The New Moon has recently added some high-tech workout equipment such as Peloton bikes giving moms and daughters a chance to spin together.  All of this adds up to more “Cool Mom” points.mother daughter spa
  • Family-Designed Resort Activities– Some say a resort hotel is only as good as its daily resort activities.  That is why the Crescent has become well known in the region as a truly remarkable mountaintop resort, especially for families.  Whether families opt to take a hike on urban trails, a Eureka Springs’ history walk, arts & craft classes, outdoor games, or a chance to experience Hatchet throwing in the Frisco Sporting Club, plus so much more, lifetime memories will be made here.  Each day has a fresh list of resort activities, so a multi-night stay will not get boring.  It is worth noting that if the family enjoys mountain biking, bring ‘em along.  The Crescent has a mountain biking trailhead just outside their front door and the whole community has become a mountain bike trail mecca for those who like to cruise and/or shred.  If the family enjoys kayaking or canoeing, bring ‘em along.  Minutes from the Crescent are two “big water” lakes, Beaver and Table Rock; and three remarkable rivers, White, Kings and nearby Buffalo National River. Family resort activities allow even more “Cool Mom” points to be accumulated.frisco sporting club
     

    spring break things to do

  • Great MealsMoms garner “Cool Mom” bonus points by providing fantastic meals for all family members while enjoying your Spring Break at the Crescent.  The hotel offers a one-of-a-kind daily breakfast buffet and wonderful evening meals both in its Crystal Dining Room Restaurant with selections to appeal to all.  The SkyBar Gourmet Pizza, located high up on the hotel’s fourth floor, offers award-winning pizzas, wings, burgers, salads, desserts and the most breathtaking vistas in the Ozarks while seated al fresco on their balcony.   And for those who might want to try some of the town’s wide array of epicurean delights, they are all just a short hotel shuttle van ride away… and back.  The nice thing about garnering these “Cool Mom” points is mom doesn’t have to cook or clean up the mess and everyone can wear casual clothes to any local restaurant.

So, if you add it all up, becoming a “Cool Mom” this Spring Break is simple.  Make the 1886 Crescent Hotel & Spa and Eureka Springs your 2020 Spring Break destination.crescent hotel

 

Your Cozy Spot for a Winter Getaway…

Wintertime doesn’t have to leave you feeling cooped up, there are plenty of fun things to do to stay active during the day and be cozy at night together in the quieter season at the Crescent Hotel.Winter Eureka Springs

Your day might start out by the just the two of you enjoying morning coffee on your balcony deck, with the quiet surroundings and mountain views. Kick up your feet and take in the beauty of the Ozark Mountain hillside. Many guests choose to enjoy sitting around the hotel lobby by the fireplace with a good book to read.

new moon spa

Ready for some active adventure? Grab your camera and step out the front doors to the Crescent trailhead and explore the wooded in town trails. The quiet surroundings and hilly trails give you that exhilaration in the crisp cool winter days. Deer frequent the trails of Eureka Springs so make sure to have your camera ready and if you enjoy architecture the trails lead you right along some of Eureka Springs prominent historic homes which makes it a fun sight to see and photo op.

Afternoon Resort Activities

The Crescent Hotel offers daily resort activities from yoga, history tours, craft beer and wine tastings.   Great way to experience the hotel during your stay.  All included in your resort pass.Crescent Hotel Yoga

A little fun in Winter Wonderland

Stay active and take the best selfie in our Winter Wonderland! The Lifetime Memories skating rink is still open for the season and a great place to hangout fireside and sip on hot chocolate.  The perfect way to enjoy those chilly winter days.

Crescent Hotel Winter Skating Rink

If you worked up an appetite enjoy a menu of culinary delights from our Crystal Dining Room or head up to the SkyBar for a delicious pizza and craft beer, the view is amazing.  Seeking a little more adventure, take the Crescent Ghost Tour and dive into the unsettling years when the hotel was a cancer hospital and why there was a morgue.

Whatever you end up doing, remember winter is time to slow down, so just be together and enjoy the solitude without all the crowds at the Crescent Hotel.

 

Book A Room

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Resort Activities

Ice Skating 2020

crescent ice skating rink

Ice Skating Returns to the 1886 Crescent Hotel & Spa

OPENING DAY January 1, 2020

Once again this year, the 1886 Crescent Hotel and Spa will be offering ice skating beginning January 1, 2020, 5PM-8PM.

“A little part of us had hoped for colder temperatures to help us with our rink,” stated Jack Moyer, hotel executive vice president and general manager, “but Mother Nature hasn’t cooperated.  With that said, we are well on our way and with incoming low temps we expect to open the New Year with a Skate Party.  Assuming the temps allow us to establish ‘hard ice’ we will be welcoming skaters on Fridays, Saturdays, and Sundays throughout the season.  ‘Eureka Springs Night’ is every Tuesday.”

Regular Season Skating hours: 

5PM-8PM

Thursday: Broom Ball @ 5PM & Free Skate @ 6:30PM

Friday: Weekend Kickoff Party & Learn To Skate

Saturday: Winter Wonderland Party

Sunday: Open Skate

Skating admission is $5 for adults.  Children five and under skate free when accompanied by an adult.  Skates are available for rent in a good variety of sizes

A new addition this year are the curling lanes.  “I am sure you have seen this strange but fun event during the winter Olympics,” Moyer noted, “and now you can try your hand at this ‘shuffleboard on ice’.”

Since all skate days are dependent on the weather conditions, those interested in visiting the Crescent Hotel for ice skating are encouraged to check rink status -open or closed- at crescenthotel.com.  The hotel is located at 75 Prospect Avenue on Eureka Springs’ Upper Historic Loop.

sweet heart skate crescent

 

 


 

 

 

“Christmas at The Crescent” Week Surrounds You

Every year, the historic 1886 Crescent Hotel & Spa plans out of a week full of fun and holiday experiences during their “Christmas at The Christmas”, December 7-13.  This year is wonderfully exceptional.

On that Saturday, you arrive in this Ozark village called Eureka Springs in time to take the Preservation Society’s “Christmas Tour of Homes”.  That evening you’ll stumble across the hotel’s Christmas Forest Tree Lighting Ceremony where 30 trees, each decorated by local charity, come alive illuminating this spa resorts mountaintop acreage.

Sunday morning you might opt to unwind with a little Yoga Flow prior to your visit to the Crystal Dining Room for Santa’s Brunch.  This feast, hosted by Santa himself, welcomes you to sit in his lap for a photo op between trips to the scrumptious holiday buffet.  Afterwards, hear the true story behind the hotel’s recent archeological dig unfold during the “Proof of Our Success” presentation.  Eureka Springs’ downtown shops are ready for Christmas shopping, too and are only a hotel shuttle van ride away.

The holiday weekends in Eureka are full, but this week at the Crescent sees the list of experiential activities full and fun like holiday concerts at lunchtime from area schools, wine tastings, craft beer tastings, Christmas craft classes, hatchet throwing, walking tours, and such.  Relive history on Thursday when you are invited learn how to create a baked holiday treat from the old Crescent girls’ college cookbook.   Remember, the hotel shuttle remains on-ready to take you to and fro downtown for even more shopping each and every day.

Weekday evenings are event-full as well.  Hotel mysteries are told in the fireplace-lit lobby on Monday, Tuesday and Wednesday.  Added on Wednesday is the “Christmas Community Dinner”, served family-style- in the Crystal Dining Room.  And you become part of a “live studio audience” as the Five & Dime Players take the stage in the Conservatory for the presentation of their annual holiday radio show on Thursday and Friday nights.

It comes down to this, Eureka Springs is one great Christmas getaway and this Historic Hotel of America, clothed in brilliant holiday decorations, is its festive epicenter.  If you come for the weekend or a few days during the week, you will not be disappointed during “Christmas at The Crescent”.

Continue the holiday spirit thru December with the Eureka Springs Christmas Festival.

This haunted hotel might have a portal to the “other side”

americas most haunted hotelby Syjil Ashraf, MSN

The ‘Most Haunted Hotel in America‘ Was Once a Crooked Cancer “The 1886 Crescent Hotel & Spa in Eureka Springs, Arkansas, is said to be one of the most haunted hotels in America. Over the years, many guests have reported ghost sightings and other paranormal activity, a fact that was known to Marty and Elise Roenigk when they bought the hotel in 1997. As a result, the Roenigks hired two certified mediums to do a reading of the building. The mediums found that the hotel showed signs of being a portal “to the other side,” as in a “dimension that holds the spirits of the dead” and can be accessed by those “on the same frequency” as ghosts.

“Does this haunted hotel have a portal to the other side? But just why is a supposed portal to the other side located inside a hotel?

“According to legend, in 1937, radio personality and inventor Norman G. Baker bought the building and housed a hospital. There, he treated cancer patients despite lacking any training and, as a result, many allegedly people died. The apparent “portal” in the Crescent Hotel is located on top of what used to be the morgue of that hospital.

“Since then, many guests have booked a stay at the haunted hotel and have experienced many classic signs that a place is haunted. People have reported seeing the ghosts of Baker’s patients as well as that of Morris, a beloved cat that used to live in the hotel and is buried behind it. Because of these sightings, as well as the findings of the mediums hired by the Roenigks, the Crescent Hotel hosts ghost tours every night for guests who want to brave staying overnight in one of the country’s haunted hotels.”  (end of MSN release)

And this Halloween night, attendees to a seance might be able to communicate with those on that other side.  For on the heels of last year’s amazing and hair-raising séance, internationally-recognized illusionist and medium, Sean-Paul and Juliana Fay, return to the Crystal Ballroom of the 1886 Crescent Hotel and Spa located here in an effort to connect with the ghostly spirits that visit the rooms and roam the hallways of “America’s Most Haunted Hotel”.On the heels of last year‘s Amazing and Hair-Raising Séance – Intrigue Theater’s Sean-Paul and Juliana Fay return to the Crystal Ballroom to present an evening of Mysteries that embody the Legends and History of Eureka Springs’ Crown Jewel – the Crescent Hotel. The Crescent Hotel: The Crescent Hotel’s legacy is built on many different personalities, and none were more notorious than that of Dr. Norman Baker. But long before he was a “doctor” he was starstruck with the highest grossing performer on the Vaudeville circuit, Ms Anna Eva Fay – the indescribable phenomenon. The Original Ghost Talker: She was born of the spiritualist movement and could see and tell things from the other side. Juliana Fay’s Ghost Talker performance is a tribute to Anna Eva Fay, and on Halloween Night she will start off the evening with her nationally recognized talents. The Hypnotist: Norman Baker was so inspired by Anna Eva Fay that he became a vaudeville performer himself, as a “MESMERIST” (HYPNOTIST). Sean-Paul will bring audience members on stage and put them under trance to perform a full-on Hypnosis show as a tribute to Norman Baker. The finale of this segment will be a Past Life Regression Experiment with someone from the audience. The Séance! Sean-Paul and Juliana Fay will continue to lay out the personalities that are believed to reside in the haunted hotel, and will begin the Séance with more paranormal experiments involving members of the audience. The night will crescendo with the entire audience taking out their pendulums and/or their favorite Ghost Hunting apps as Sean-Paul and Juliane engage the spirits of the Crescent with a script custom-crafted just for the night. Sean-Paul recently shared, “The results of the séance from last year were beyond what we were expecting, and we are excited to see what will happen this year!” Show Begins at 9 p.m., and will include a break to refresh the spirits and purchase pendulums. The 2nd half will begin around 10:15 p.m. https://www.facebook.com/intriguetheater/videos/269052177069040/ Reserve your seat at this popular event today!Sean-Paul and Juliana Fay will lay out the personalities that are believed to reside in the haunted hotel and will begin the séance with paranormal experiments involving members of the audience.  This year’s séance will utilize many of the medical specimen jars extricated from Norman Baker’s “bottle grave” uncovered during a formal archeological dig on the hotel property earlier this year.  Baker owned and operated the hotel as a cancer curing hospital in the late 1930s.  Some of the glass containers clearly show fleshy remains.

bottles crescent hotelThe night will crescendo with the entire audience taking out their pendulums and/or their favorite ghost hunting apps as the couple engages the haunting spirits of this Historic Hotel of America with a custom crafted spiritual encounter just for the night.  One goal is to connect with those whose flesh has been sealed in some of the recovered bottles.

Regarding last year’s Crescent Hotel Halloween séance, Sean-Paul said, “The results of the Crescent séance from last year were beyond what we were expecting, and we are excited to see what will happen this year!”

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Ghostly Legend at America’s Most Haunted Hotel Enhanced in 2019

crescent hotel ghosts For decades upon decades the stories of “the Baker    years” at the 1886 Crescent Hotel have been told.  With no living eyewitnesses to these stories, they were mere legend.  It wasn’t until earlier this year that actual proof of these stories was literally uncovered when the Arkansas Archeological Survey team carefully uncovered the secret bottle grave of the Crescent’s most infamous resident owner, Norman Baker.

Also unearthed, it seems, was additional paranormal activity further validating this historic resort, located atop the Arkansas Ozarks, as “America’s most haunted hotel”.  This ghostly moniker has now been chiseled into granite… or more accurately stated: limestone, the predominate rock formations of Crescent Mountain.

Baker, a charlatan from Muscatine IA, owned the hotel in the late 1930s when he operated the structure as a cancer hospital where promises of a cure filled the hotel with suffering victims of the disease.  His bottles contained a) several of his “curing” potions, despite the fact that no one was ever cured; and b) fleshy medical specimens extracted from his patients, despite the fact that Baker was not a doctor.  Also found was an identifiable section of one of his promotional movies, a find that the archeologists said was like finding Baker’s business card.

“We had heard the stories.  We had read the promises of Baker’s promotional material.  We had even seen his poster where he proudly displayed his bottled cures and bottled tumors extricated from his patients,” explained Jack Moyer, hotel vice president and general manager, “but it wasn’t until more than 500 bottles from the northwest corner of our 15 acres were excavated during a formal archeological dig, did we actually get to see these antique bottles of macabre proof.”

Added proof of these bottles’ authenticity came during an interview with two ladies, Genevieve Bowman and Dorothy Bridgeman, who once served the hotel as waitpersons while in high school.  Each, upon seeing them again, remembers the bottles as those they saw during excursions to the hotel’s basement area that was Baker’s morgue.  It was in the morgue where these bottle were stored in a displayed manner.

The legend now proven has spawned such often re-experienced paranormal encounters as children being seen huddled under the morgue’s autopsy table pleading for help; the reoccurrence of a Baker patient who also served as a hospital assistant being seen in and around Room 419, better known as Theodora’s room; the early morning, loud squeaking of wheels in the third floor corridor accompanied by sightings of a nurse pushing a corpse-laden gurney down the hallway only to see it vanish into thin air; and the numerous “conversations” with former patients by way of responses via an EMF (electromagnetic field) ghost meter during paranormal investigations.

The interest in the paranormal aspect of the Crescent Hotel has drawn more than 15 national and international television production companies to visit this Historic Hotel of America and air ghostly episodes on the hotel.  Two such notable programs are the Travel Channel’s “Ghost Adventures” and the Syfy channel’s “Ghost Hunters”.  With the airing of each episode, ghost aficionados flock to Eureka Springs to see firsthand the hotel and now its bottle find.  “Our numbers are growing exponentially,” Moyer added.

The best of the unearthed bottles is now back on display in the Crescent’s morgue.  Both the morgue, complete with autopsy table, and a walk-in cooler where Baker stored cadavers and body parts are open for public viewing as part of the hotel’s nightly ghost tour.  Even the burial site, the archeological dig locale, has been preserved and is open for viewing during the hotel’s VIP Ghost Tour.

To add to the enhanced paranormal interest during the month of October, hotel guests will also be able to take part in such extra resort offerings as “Flickering Tales”, a campfire circle where Ozark ghost stories are told under a nighttime sky; and a private paranormal panel entitled “Ghost Tour Guides: Their Inside Stories”, a forum where veteran Crescent Hotel ghost guides tell of their personal hair-raising encounters while touring the “Grand Ol’ Lady of The Ozarks”.

For more information, go to americasmosthauntedhotel.com.

Halloween Seance

On the heels of last year‘s Amazing and Hair-Raising Séance – Intrigue Theater’s Sean-Paul and Juliana Fay return to the Crystal Ballroom to present an evening of Mysteries that embody the Legends and History of Eureka Springs’ Crown Jewel – the Crescent Hotel. The Crescent Hotel: The Crescent Hotel’s legacy is built on many different personalities, and none were more notorious than that of Dr. Norman Baker. But long before he was a “doctor” he was starstruck with the highest grossing performer on the Vaudeville circuit, Ms Anna Eva Fay – the indescribable phenomenon. The Original Ghost Talker: She was born of the spiritualist movement and could see and tell things from the other side. Juliana Fay’s Ghost Talker performance is a tribute to Anna Eva Fay, and on Halloween Night she will start off the evening with her nationally recognized talents. The Hypnotist: Norman Baker was so inspired by Anna Eva Fay that he became a vaudeville performer himself, as a “MESMERIST” (HYPNOTIST). Sean-Paul will bring audience members on stage and put them under trance to perform a full-on Hypnosis show as a tribute to Norman Baker. The finale of this segment will be a Past Life Regression Experiment with someone from the audience. The Séance! Sean-Paul and Juliana Fay will continue to lay out the personalities that are believed to reside in the haunted hotel, and will begin the Séance with more paranormal experiments involving members of the audience. The night will crescendo with the entire audience taking out their pendulums and/or their favorite Ghost Hunting apps as Sean-Paul and Juliane engage the spirits of the Crescent with a script custom-crafted just for the night. Sean-Paul recently shared, “The results of the séance from last year were beyond what we were expecting, and we are excited to see what will happen this year!” Show Begins at 9 p.m., and will include a break to refresh the spirits and purchase pendulums. The 2nd half will begin around 10:15 p.m. https://www.facebook.com/intriguetheater/videos/269052177069040/ Reserve your seat at this popular event today!

On the heels of last year‘s Amazing and Hair-Raising Séance – Intrigue Theater’s Sean-Paul and Juliana Fay return to the Crystal Ballroom to present an evening of Mysteries that embody the Legends and History of Eureka Springs’ Crown Jewel – the Crescent Hotel. BUY TICKETS

The Crescent Hotel:

The Crescent Hotel’s legacy is built on many different personalities, and none were more notorious than that of Dr. Norman Baker. But long before he was a “doctor” he was starstruck with the highest grossing performer on the Vaudeville circuit, Ms Anna Eva Fay – the indescribable phenomenon.

The Original Ghost Talker:

She was born of the spiritualist movement and could see and tell things from the other side. Juliana Fay’s Ghost Talker performance is a tribute to Anna Eva Fay, and on Halloween Night she will start off the evening with her nationally recognized talents.

The Hypnotist:

Norman Baker was so inspired by Anna Eva Fay that he became a vaudeville performer himself, as a “MESMERIST” (HYPNOTIST). Sean-Paul will bring audience members on stage and put them under trance to perform a full-on Hypnosis show as a tribute to Norman Baker. The finale of this segment will be a Past Life Regression Experiment with someone from the audience.
crescent hotel
The Séance!

Sean-Paul and Juliana Fay will continue to lay out the personalities that are believed to reside in the haunted hotel, and will begin the Séance with more paranormal experiments involving members of the audience. The night will crescendo with the entire audience taking out their pendulums and/or their favorite Ghost Hunting apps as Sean-Paul and Juliane engage the spirits of the Crescent with a script custom-crafted just for the night. Sean-Paul recently shared, “The results of the séance from last year were beyond what we were expecting, and we are excited to see what will happen this year!”

Show Begins at 9 p.m., and will include a break to refresh the spirits and purchase pendulums. The 2nd half will begin around 10:15 p.m.

https://www.facebook.com/intriguetheater/videos/269052177069040/

Reserve your seat at this popular event today!  BUY TICKETS