Hotel Operational Protocols

TEMPORARY OPERATIONAL PROTOCOLS

The Crescent & Basin Park Hotels

RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic. The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.

Jack V Moyer

Executive Vice President

_______________________________________________________________

TABLE OF CONTENTS

GENERAL/ALL STAFF PROTOCOLS……………………………………………………………3

Departmental Guidelines……………………………………………….4

GUEST ROOM PROTOCOLS…………………………………………4

FRONT DESK……………………………………………………………5

CONCIERGE……………………………………………………………..5

SHUTTLE…………………………………………………………….…..5

FOOD & BEVERAGE PROTOCOLS….………………………………6

BANQUETS/MEETINGS……………………………………….………8

SALES TEAM PROTOCOLS………………………………………….9

SPA PROTOCOLS……………………………………………………..10

ACTIVITIES……………………………………………………………..12

GHOST TOURS………………………………………………………..13

 

GENERAL/ALL STAFF PROTOCOLS

ALL STAFF- SAFETY & HYGIENE

  • Temperature taken of all staff upon entering property. If temperature is higher than 100.4 degrees, staff is asked to return home.
  • Masks & Gloves. (PPE) will be issued to staff upon entering property and staff is required to wear a mask while working in areas where 6ft social spacing is unavailable each day. Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests. Overnight guests will be provided a mask upon check in.  Restaurant patrons will be required to wear a mask until order is placed.
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing.  Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.
  • Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.
  • Hand Washing. Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.
  • Signage. There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish. Number of people per bathroom at a time: i.e. “when stalls are occupied, please wait outside.” Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.
  • Cleaning Products. Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs

 

Departmental Guidelines

 GUEST ROOMS PROTOCOLS

  • Guest Requirements.

-Rooms available weekend only (F/S/S).  Room rents one time per weekend.

-Room capacity at 75% Hotel Capacity

-Rooms cleaned Wednesday or Thursday.

  • All linens to be pulled and sanitized after c/out.
  • All surfaces to be disinfected after every departure.
  • Rooms have been deep cleaned.
  • Jacuzzi tubs to e cleaned and cycled with a bleach or alternative after every checkout.
  • Guest room doors, handles, remotes, windows, furniture, and seating to be disinfected with Quat 64.
  • No stay over service. No room access from employees during stay.
  • Paper towel dispensers back to the public restrooms at least on the first floor restrooms
  • Disinfect all stair railings and public area door knobs at least twice a day.
  • Elevator. A sign will be posted about not riding the elevator with strangers.  Families can ride the elevator together assuming they are practicing social distancing as a family unit.  Buttons and handrails need to be wiped down 3 times a day.
  • Encourage guests to be environmentally friendly.
  • Safety Officer.

-Hotel will schedule a safety officer.

-Daily chemical usage training, inventory and distribution.

-Responsible for sanitizing housekeeping carts, linen carts, laundry room equipment, etc.

-Performs daily temperature checks on all staff.

-Monitors and maintains continued protocols.

 

FRONT DESK

  • Plexiglas shields for the front desk with a 6″ gap at the bottom, temporarily.
  • All luggage carts restricted to employee use only (require being moved from fireplace area.)
  • Express checkout (key drop box)
  • Keys to be sanitized after every use.
  • Employee keys to be sanitized upon checkout and checkin.
  • Remove couches from lobby area and provide chair seating.

CONCIERGE

  • The concierges desk will be maintained but not staffed.
  • All retail sales will go through the front desk.
  • Hard surfaces will be frequently sanitized throughout the day.  Concierge to sanitize with gloves and mask on.
  • Please avoid physical contact with retail items unless necessary.  Once an item is touched it gets put aside for it to be wiped and reset at a later time

SHUTTLE

  • Driver will deep clean surfaces in the shuttle at the beginning of every shift.
  • Driver will wipe hard surfaces between guest rides.
  • Groups must be family in order to ride together. Independent parties must ride separate.
  • Masks required
  • Routes will be restricted to and from hotel parking areas and from hotel to hotel.

 

FOOD & BEVERAGE  PROTOCOLS

OPERATING HOURS

Crystal Dining Room Breakfast 8 am – noon, daily

  • Breakfast operation will be in the dining room at approved capacity, plated menu service only.
  • Room Service will also be available.

SkyBar Gourmet Pizza 12 pm – 8 pm daily

  • Masks Required for Entry
  • Masks and gloves required for all service personnel
  • Curbside and Delivery continues
  • Skybar menu to be served out of the Crystal Dining Room and back porch at approved capacity and 10ft table spacing.  No bar seating.

Main Street BBQ Bus at Main Street Location

  • Phase one Fridays & Saturdays at Main Street Location 2 pm – 8 pm
  • Phase two Fridays and Saturdays 9 pm – 2 am

Balcony Restaurant  Friday/ Saturday / Sunday Noon – 8 PM

  • Tables have been spaced 10 ft apart.
  • In service breakfast box available Sat, Sun & Mon to overnight guests.
  • Servers to wear masks & gloves.

PROTOCOLS

  • Food Safety.

-Discard all food items that are out of date.

-Change, wash and sanitize utensils frequently and place appropriate barriers in open areas.

-Stock coolers to no more than minimum levels during “grab and go” service.

-Person in charge is ServSafe certified and that their certification is up to date, and provide food handler training to refresh employees.

– Remind third-party delivery drivers and any suppliers of the internal distancing requirements

  • Cleaning and Sanitizing.

Thoroughly detail-clean and sanitize entire facility with a focus on high-contact areas that would be touched by both employees and guests.

Between seating’s, clean and sanitize table condiments, digital ordering devices, check presenters, self-service areas, tabletops, and common touch areas. Single-use items should be discarded.

Clean and sanitize reusable menus. Paper menus will be discarded after each customer use. Implement procedures to increase how often you clean and sanitize surfaces in the back-of-house. Avoid all food contact surfaces when using disinfectants.

Hand sanitizer stations will be readily available to guests.

– Kitchen. All hand sinks in kitchen will be inspected for supplies at the end of every shift. Continue disinfecting hard surfaces and touch points throughout the day.

  • Dining. 

-Dine-in service shall be limited up to 33% of total seating capacity.  This includes indoor and outdoor dining areas.

-Seating shall be adjusted to maintain 10 foot physical distancing between tables so occupied seats are 6 feet from seats at adjacent tables.

-Reservations should be encouraged when practical.  If reservations are not made, physical distancing must be maintained when customers are waiting to be seated.

-Prohibit guests from congregating in waiting areas or bar areas. Design a process to ensure guests stay separate while waiting to be seated.  The process can include floor markings, outdoor distancing, waiting in cars etc. Consider an exit from the facility separate from the entrance. Determine ingress/egress to and from restrooms to establish paths that mitigate proximity for guests and staff.

-All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests and gloves will be used when serving plates to guests.

-When setting tables, gloves must be used.

-Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.

 -Groups shall be limited, not to exceed 10 people.

-Following each meal service, the tables, chairs, menus and any other frequently contacted surfaces including but not limited to, condiment containers, napkin holders and salt/pepper shakers shall be cleaned and disinfected prior to seating the next customer.

-Bars and entertainment operations (such as live music) within restaurants are prohibited.  Normal service of alcohol within the restaurant seating area is allowed.  This does not restrict the preparation of alcoholic beverages in the bar area.

-Service may be declined to patrons not wearing masks.

BANQUETS/MEETINGS

With Approval

  • Events will be held to a ceiling of 50 attendees
  • All catering events will be held in outdoor venues or indoor respective of spacing requirement.

-Fountain Garden w/two 20 x 20 tent

-East Lawn w/one 20×20 tent

-Glenwood Hollow

  • Crystal Ballroom will be available for use when government/CDC guidelines authorize
  • Menu Offering.

-Meal service will all be plated/served meals.  No buffets or food stations until further notice.

-Appetizer service will all be single service.

-Beverage service (coffee, tea, water) will be served by a server.

-Bar service with social spacing

-Servers will wear Masks and Gloves

-Guests will be pre-assigned by seating chart

SALES TEAM PROTOCOLS

Event Planning:

  • Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.
  • Sales Team to create diagrams ensuring social distancing…4pp per round table, tables must be 10 feet apart.
  • Obtain place cards from guest for seating arrangements.
  • Educate guest regarding social distancing guidelines and procedures
  • Have guest sign off on Social Distancing Guideline Agreement prior to event.
  • Have Vendors sign off on Social Distancing Guideline Agreement prior to event.
  • Guests are encouraged to stay at the Crescent Hotel. Special wedding rates will be applied by event sales manager to encourage lodging to better manage guest needs.

Sales Interactions:

  • Site inspections and client meetings/planning sessions will be done virtually or appropriately social distanced.
  • Tastings on hold for summer season.

Vendor Guidelines:

  • All Vendors attending the event must wear masks and practice social distancing guidelines and sanitary guidelines.

 

 

SPA PROTOCOLS

NEW MOON SPA & SALON

  • Disinfect all touch points hourly and after every interaction
  • Front desk team disinfecting the entire desk area between each guest interaction
  • Front desk workspace disinfected throughout the day- includes computer keyboard, phones, door handles, light switches and POS equipment
  • All doors and door handles sanitized throughout the shift with each guest entering or exiting the area
  • Retail area sprayed with disinfectant after each guest
  • Waiting area chairs/couches should be removed or spaced in such a manner to accommodate social distancing requirements.
  • Leather chaise lounges sanitized after each guest
  • Place signage in window to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available within the salon/retail/treatment rooms.
  • Hot Tub clean and disinfect all non-porous surfaces. By appointment only. Single use only.
  • Infrared Sauna –By appointment only. Single use only.
  • Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.
  • Salon Work Stations.

Clean and disinfect all hair tools/supplies, drawers, chairs, and containers for storage.

-All items on nail stations must either be new, never used or cleaned and disinfected.

-Clean and disinfect all shampoo bowls, tubs, handles, hoses, spray nozzles, shampoo & pedicure chairs.

-Turn on pedicure jets and let disinfectant solution circulate for 10min.

-Ensure all single use materials are new.

-Employees should wear a clean smock between each guest.  Smocks should be laundered after each use or use disposable smocks and dispose of the smock after use on a guest.

  • Treatment Rooms.

-Clean and disinfect equipment and treatment tables.

-Ensure all single use items are new.

– All linens changed between guests.

  • PPE such as gloves, drapes and linens should be changed between each client. These used items will be cleaned and disinfected or discarded in a closed container.
  • Guests of the Salon.

-Appointments only. No walk-ins.

-Payments only by Credit/Debit cards.  No cash. Using credit card on file.

-Curbside retail will continue.

-Minimum of one patron per service provider in business at any one time. Parent is allowed if a minor child is receiving haircut.

-Guests should avoid touching products that they do not plan to purchase.

-Guests will be asked to wait in their car or the outdoor seating patio until provider is ready for their service.

-Guests will be asked before entering if they have had a fever or cough in the last 14 days or have been around anyone exhibiting these symptoms within the last 14 days.

-Temperature checks will be given to guests. Anyone above 100.4 will be sent home and appointment canceled.

-Stagger appointments to eliminate multiple people checking in and out at the same time.

-More time between guests so people are not checking in and out at the same time.

-Schedule every other workstation to create a minimum of 6ft distance between guests having services.

– Each guest should be draped with a clean cape.  Capes should be laundered or disinfected after each use or use disposable capes and dispose of the cape after it is used.

 

SPA1905

  • Temporarily Closed until June 5th
  • Hot Tub & Spa Deck. Deck available to guests. Hot Tub currently closed.

 

 

ACTIVITIES PROTOCOLS 

CRESCENT ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • Guests may choose to wear a mask as multiple families will be in the same outdoor location at a time.
  • The program will be included in all room rates and will involve daily activities, Self Guided Adventures, Pool Area and Ghost Tours.
  • Daily Activities:

-Saturday & Sunday

      10AM- Outdoor Yoga in the Gardens

-Friday & Saturday

2PM-4PM- Frisco Sporting Club with be open. Multiple games including corn hole and Hatchet Throwing will be offered!

  • Self Guided Adventures will be offered at check in.
  • Pool Area will be open including the boccie ball court and lounging areas.

-Sanitize all cushions and hard surfaces Friday, Saturday and before the following Friday.

-Hand sanitizer station set up for guests.

  • Frisco Sporting Club 

-Sanitize all hard surfaces in between use

– Sanitize games in between each family’s use

-Attendant on site at all times to encourage a clean space

-Hand sanitizer station set up

  • Additional items:

-Frisco Fire pit “hangout.” Setup two FirePits.

-Smore Kits available at front Desk

-6 Ft separation for like parties

-Horseshoes and Cornhole games will be left out for guest use and hand sanitizer stations will be set up next to games for guests use.

 

GHOST TOURS

Ghost Tours have been temporarily suspended 6/4/20

Ghost Stories will return to the Crescent Hotel for In-House Guests during the month of May.  The Famed Crescent Hotel Ghost Guides are thrilled to return to share the tales of Michael, The Nurse and Breckie while visiting the site of the Lady in the mist and the midden.  Anticipation rises with the tale of the  Notorious Norman Baker prior to the thrill of a self guided trip through the morgue.

This exclusive tour is included in your resort pass but REQUIRES a reservation and ticket.

  • Ticket Required for all attendees
  • Strict Mask Protocol – Masks Required full event
  • Social Spacing is required per travel party
  • No touching of artifacts allowed.
  • Attendance limited to 15 guests

 

 

 


 

 

Easy way to become the “Cool Mom” this Spring Break

spring break eureka springs

This goes out to all mothers of kids who will soon be Spring Breaking: this year win the title of “Cool Mom”.  How?  Bring those children to Eureka Springs’ premier resort hotel: the 1886 Crescent Hotel & SpaHere are some reasons why:

  • Ghost Tours– Kids love paranormal stuff.  That’s why television shows like Ghost Hunters and Ghost Adventures have such a high rating with school aged children.  (FACTOID: both of the aforementioned tv programs have produced and aired highly-popular episodes on the Crescent and its “guests who check out but never leave”!)  The Crescent offers nightly ghost tours.  Each tour has a small, maximum number of patrons thereby allowing patrons to have a more intimate exposure/relationship with the knowledgeable tour guides.  Patrons get a chance to “meet” such notable hotel spirits as Michael (Room 218), Theodora (Room 419), the lady in the Victorian nightgown (Room 3500), and Norman Baker (the morgue).  By the way, the rooms mentioned get booked early and often, so if you want to overnight in one of these “active” rooms book it early.  Staying in and allowing them to explore late “America’s Most Haunted Hotel” nets an abundance of “Cool Mom” points.crescent hotel
  • Mom & Daughter Spa Visits – What a win-win situation.  Ladies love to get manicures, pedicures and other spa services and when mom and daughter do it together it vaults simple pampering into a lifetime memory.  The Crescent’s New Moon Spa & Salon loves to cater to mother and daughter duos.  They realize how special these moments can be and are attuned to maximizing this wonderful experience for both.  Reservations need to be made in advance as to fit into a well-planned Spring Break schedule.  The New Moon has recently added some high-tech workout equipment such as Peloton bikes giving moms and daughters a chance to spin together.  All of this adds up to more “Cool Mom” points.mother daughter spa
  • Family-Designed Resort Activities– Some say a resort hotel is only as good as its daily resort activities.  That is why the Crescent has become well known in the region as a truly remarkable mountaintop resort, especially for families.  Whether families opt to take a hike on urban trails, a Eureka Springs’ history walk, arts & craft classes, outdoor games, or a chance to experience Hatchet throwing in the Frisco Sporting Club, plus so much more, lifetime memories will be made here.  Each day has a fresh list of resort activities, so a multi-night stay will not get boring.  It is worth noting that if the family enjoys mountain biking, bring ‘em along.  The Crescent has a mountain biking trailhead just outside their front door and the whole community has become a mountain bike trail mecca for those who like to cruise and/or shred.  If the family enjoys kayaking or canoeing, bring ‘em along.  Minutes from the Crescent are two “big water” lakes, Beaver and Table Rock; and three remarkable rivers, White, Kings and nearby Buffalo National River. Family resort activities allow even more “Cool Mom” points to be accumulated.frisco sporting club
     

    spring break things to do

  • Great MealsMoms garner “Cool Mom” bonus points by providing fantastic meals for all family members while enjoying your Spring Break at the Crescent.  The hotel offers a one-of-a-kind daily breakfast buffet and wonderful evening meals both in its Crystal Dining Room Restaurant with selections to appeal to all.  The SkyBar Gourmet Pizza, located high up on the hotel’s fourth floor, offers award-winning pizzas, wings, burgers, salads, desserts and the most breathtaking vistas in the Ozarks while seated al fresco on their balcony.   And for those who might want to try some of the town’s wide array of epicurean delights, they are all just a short hotel shuttle van ride away… and back.  The nice thing about garnering these “Cool Mom” points is mom doesn’t have to cook or clean up the mess and everyone can wear casual clothes to any local restaurant.

So, if you add it all up, becoming a “Cool Mom” this Spring Break is simple.  Make the 1886 Crescent Hotel & Spa and Eureka Springs your 2020 Spring Break destination.crescent hotel

 

Halloween Seance

On the heels of last year‘s Amazing and Hair-Raising Séance – Intrigue Theater’s Sean-Paul and Juliana Fay return to the Crystal Ballroom to present an evening of Mysteries that embody the Legends and History of Eureka Springs’ Crown Jewel – the Crescent Hotel. The Crescent Hotel: The Crescent Hotel’s legacy is built on many different personalities, and none were more notorious than that of Dr. Norman Baker. But long before he was a “doctor” he was starstruck with the highest grossing performer on the Vaudeville circuit, Ms Anna Eva Fay – the indescribable phenomenon. The Original Ghost Talker: She was born of the spiritualist movement and could see and tell things from the other side. Juliana Fay’s Ghost Talker performance is a tribute to Anna Eva Fay, and on Halloween Night she will start off the evening with her nationally recognized talents. The Hypnotist: Norman Baker was so inspired by Anna Eva Fay that he became a vaudeville performer himself, as a “MESMERIST” (HYPNOTIST). Sean-Paul will bring audience members on stage and put them under trance to perform a full-on Hypnosis show as a tribute to Norman Baker. The finale of this segment will be a Past Life Regression Experiment with someone from the audience. The Séance! Sean-Paul and Juliana Fay will continue to lay out the personalities that are believed to reside in the haunted hotel, and will begin the Séance with more paranormal experiments involving members of the audience. The night will crescendo with the entire audience taking out their pendulums and/or their favorite Ghost Hunting apps as Sean-Paul and Juliane engage the spirits of the Crescent with a script custom-crafted just for the night. Sean-Paul recently shared, “The results of the séance from last year were beyond what we were expecting, and we are excited to see what will happen this year!” Show Begins at 9 p.m., and will include a break to refresh the spirits and purchase pendulums. The 2nd half will begin around 10:15 p.m. https://www.facebook.com/intriguetheater/videos/269052177069040/ Reserve your seat at this popular event today!

On the heels of last year‘s Amazing and Hair-Raising Séance – Intrigue Theater’s Sean-Paul and Juliana Fay return to the Crystal Ballroom to present an evening of Mysteries that embody the Legends and History of Eureka Springs’ Crown Jewel – the Crescent Hotel. BUY TICKETS

The Crescent Hotel:

The Crescent Hotel’s legacy is built on many different personalities, and none were more notorious than that of Dr. Norman Baker. But long before he was a “doctor” he was starstruck with the highest grossing performer on the Vaudeville circuit, Ms Anna Eva Fay – the indescribable phenomenon.

The Original Ghost Talker:

She was born of the spiritualist movement and could see and tell things from the other side. Juliana Fay’s Ghost Talker performance is a tribute to Anna Eva Fay, and on Halloween Night she will start off the evening with her nationally recognized talents.

The Hypnotist:

Norman Baker was so inspired by Anna Eva Fay that he became a vaudeville performer himself, as a “MESMERIST” (HYPNOTIST). Sean-Paul will bring audience members on stage and put them under trance to perform a full-on Hypnosis show as a tribute to Norman Baker. The finale of this segment will be a Past Life Regression Experiment with someone from the audience.
crescent hotel
The Séance!

Sean-Paul and Juliana Fay will continue to lay out the personalities that are believed to reside in the haunted hotel, and will begin the Séance with more paranormal experiments involving members of the audience. The night will crescendo with the entire audience taking out their pendulums and/or their favorite Ghost Hunting apps as Sean-Paul and Juliane engage the spirits of the Crescent with a script custom-crafted just for the night. Sean-Paul recently shared, “The results of the séance from last year were beyond what we were expecting, and we are excited to see what will happen this year!”

Show Begins at 9 p.m., and will include a break to refresh the spirits and purchase pendulums. The 2nd half will begin around 10:15 p.m.

https://www.facebook.com/intriguetheater/videos/269052177069040/

Reserve your seat at this popular event today!  BUY TICKETS

Summertime at The 1886 Crescent Hotel Lots of ideas

crescent hotel swimming poolFamilies make history with each vacation to the historic 1886 Crescent Hotel & Spa, Arkansas’ premier mountaintop spa resort, for many reasons. Families tell us the Crescent Hotel’s unique family resort activities and the family playground of Eureka Springs, Arkansas are the top two. And for this summer, those two are even better.

crescent sporting clubThe Crescent has recently added Frisco Sporting Club which features supervised hatchet throwing, disc golf, cornhole toss, giant chess-n-checkers, mammoth Jenga, hammock hangs, and a fire pit on cool evenings; New Moon Spa Fitness Room featuring Woodway Treadmills and Peloton Bikes, the most convenient and immersive indoor cycling experience; scenic trails for historical hiking and thrilling mountain biking; mountaintop yoga and yin yoga flow; “yappy hour” for the family dog; “slumber party” with movies; managers reception; a haunted room tour; and a peek at the ghostly archeological dig site during a VIP ghost tour.

These activities are added to the already long list , such as a mountaintop swimming pool, bocce ball, Crescent History museum, water color painting class, use of the Eureka Springs Community Center, nightly hotel ghost tours, hotel history tours, nature trail and Grotto Cave exploring, and theatrical presentations like Not Really A Door and Flickering Tales. For those adult moments, there is a craft beer and wine tasting. A full list of family resort activities is available daily and a Resort Pass is the invitation to families to enjoy all the hotel has to offer.

downtown eureka springsThe expanded Eureka Springs 2019 menu of fun family things to do include nuances and traditional venues that have been bringing families here for generation after generation. Here are just a few:

1) Escape Room 13 – The adaptation of the 1922 Eureka Springs Bank Heist crafted into a story that anyone from 8 years old to over 80 years old can enjoy. It’s a hands-on experience with secret messages, hidden passages and more. Not a scary event and quite family friendly. EscapeRoom13.com

2) Turpentine Creek Wildlife Refuge – More than 100 rescued animals now call Turpentine Creek’s 459 acres home. Animals include tigers, lions, leopards, cougars, bobcats, bears, ligers, servals, monkeys and a macaw. These beautiful creatures were abandoned, abused and neglected but now rescued to enjoy a happy, stress free life in wonderful natural habitats. Daily tours are available. TurpentineCreek.org

3) Ozark Mountain Ziplines – Soar through the air from up to 300 feet high with cable lengths from up to 2,000 feet long over vast, gorgeous Ozark hardwood trees and limestone cliffs. Experience 10 cables and one swinging bridge during two hours of fun per tour for persons three years of age or older. Open daily except Wednesdays. ZiplineEurekaSprings.com

4) Mountain Biking Trails – Mountain biking has become the new adventure for Eureka Springs. Miles and miles of trails of all kinds for riding skill levels of all kinds crisscross the community for families to enjoy on two wheels. Lake Leatherwood City Park, Great Passion Play trail system, Eureka’s In-City System, and the most spectacular downhill biking course on the Oz Trails System… just waiting to be shred. BikeEurekaSprings.com

5) Onyx Cave – The oldest show cave in Arkansas awaits new eyes to behold its splendor. Discovered in 1893, this collection of underground natural flowstone creations is perfect for the family. Located just six miles east of Eureka, this unique self-guided tour with easy access ramps offers a constant underground temperature of 57 degrees the year ‘round. OnyxCaveEurekaSprings.com

6) Intrigue Theater – Experience the intrigue of spending an evening with a world-class illusionist and an awe-inspiring medium. Even the most hardened cynics are amazed by what they encounter. The performance features nationally acclaimed illusionist Sean-Paul and medium Juliana Fay performing in the elegant and elaborate setting in the mysterious Gavioli Theater. Performances Wednesday through Saturday nights. For exact schedule, IntrigueTheater.com

7) Beaver Lake and Table Rock Lake – If your family enjoys the fun only “big water” can provide, well pack your swimsuits, kayak, canoe, motorboat, or just a blow-up raft or innertube because there are two such sprawling attractions adjacent to Eureka Springs: Beaver Lake and Table Rock Lake. These two Corps of Engineers’ lakes are some of the most popular in the nation as are the three adjacent rivers. You might throw in a fishing pole or two as well. Each “big water” is home to some “big fish” and even bigger fish tales. EurekaSprings.com/Waterworld

8) Downtown Eureka Springs – Far and away the most popular, most visited attraction in Eureka Springs is its downtown with a unique combination of “districts” offering shopping, dining, art gallery, entertainment, and nightspots. The city trolleys hub out of downtown and will take you as far east as the Christ of The Ozarks statue, a far west as Thorncrown Chapel, and all around the upper and lower Historic Loops. It is said that “the most fun is downtown”, so i guess that’s why it is such a magnet for families on vacation. EurekaSpringsDowntown.com

“Families who stay with us here at the 1886 Crescent Hotel & Spa will not want for fun things to do,” said Hotel Manager Jack Moyer. “It is our promise to those who select our mountaintop spa resort.”

For more information CrescentHotel.com

When Eureka Springs Blossoms

Flowers bloom.  Trees and the ground turn green again.  Woodland creatures begin to come out and let their resurgence become ever visible through their frolicking about.  Temperatures become mild and consistently mild.  It must be April in Eureka Springs… some say the best month of the year to visit Eureka Springs located in the Arkansas Ozarks.Just as strong of an endorsement is the best place to stay in Eureka during your mini-getaway during this “official” first full month of spring.  The 1886 Crescent Hotel & Spa, located on the Upper Historic Loop, is the choice for those who want to fully immerse themselves in the historic ambiance of this village.  This “Mountaintop Spa Resort, a proud member of Historic Hotel of America, is literally surrounded by spring for it sits in the middle of 15 acres of pristine woodlands and manicured gardens.  The views are pretty and pretty fantastic too.Crescent Hotel SpringIn addition to the flora and fauna of spring, a few other reasons this is a great month to visit The Ozarks’ “Extraordinary Escape” village is that this historic little resort community offers:

>Eureka Springs is unique because people who visit here boast about how friendly the community is.  It is a tremendous asset to have a vacation destination that is “Always Welcoming”.

>The community is adjacent to two rivers (Kings and White) and three lakes (Beaver, Table Rock, and Leatherwood).  All five liquid playgrounds are perfect for that first kayaking or boating excursion of the year and/or a fishing expedition that the winter has cruelly delayed.

>A new golden asset for Eureka Springs is the host of new and numerous soft hiking trails many with waterfalls.  Eureka offers tame trails for all levels most and each is wonderfully scenic.  You will love the dozens of urban trails that crisscross the hills-n-hollers of the town.  Many of these have trailheads adjacent to lodging sites, such as those at the Crescent Hotel at the top of the mountain.

>Spring Diversity Weekend has become a chance for members of the LGBTQ community from a five-state area to gather and celebrate the love of freely being who they are.  Eureka Springs rolls out the rainbow carpet that says, “Welcome to a loving city that has acceptance as part of its fabric”.

>April in Eureka is the time to dust off your golf bag and start honing your swing pattern.  With championship courses that include Holiday Island and nearby Branson, your game is only interrupted by a pause to gaze at the panoramic views from the links.

>Easter weekend will feature high spirituality with the return of The Great Passion Play, a landmark production that has entertained patrons for decades.  Their Easter Sunrise Service at the base of the Christ of The Ozarks statue (the tallest in the northern hemisphere) is truly awe-inspiring.

>For those who would like to know more about visitors from other planets, other galaxies, the annual UFO Convention convenes here in April.  It is a time to find out more and share with others your thoughts and experiences, comparing yours to theirs.

>Springtime In The Ozarks is a four-day annual event for those who are members of the AA fellowship or are seeking more information about this long-standing program that helps members with their addiction to alcohol.  Noted speakers fill the days and outstanding fellowship activities fill the nights as “friends of Bill W.” gather with nearly 3,000 in attendance.

>The Spring Fling is the huge annual biker rally that welcomes good weather and encourages 5 Days of Fun Riding, Music, Food and More at the Cathouse in Downtown Eureka Springs.

>If you like to visit a yard sale now and then, you need to visit Eureka Springs during the “Yards and Yards of Yard Sales”, a full weekend of finding everything you want and perhaps even some things you need.  A helpful map leads you to each and every yard participating and there are nearly 100 scattered across Western Carroll County.  Be sure to bring a vehicle with a large trunk or truck bed… you will need it.

> Let us also mention all the quality restaurants of Eureka Springs.  Here you will find the greatest assortment of unique, non-chain restaurants that get major rave reviews from foodies.  Inside the Crescent Hotel alone you will find two of these: The Crystal Dining Room and SkyBar Gourmet Pizza.  And on April 5th, Main Street Eureka Springs provides a unique opportunity to sample many of these during “Main Street Eats” a progressive dinner.

>Add to that the great year ‘round attractions like Turpentine Creek Wildlife Refuge, Intrigue Theater, Basin Ghost Adventour and the Crescent Hotel Ghost Tour (to name just a few), plus the Crescent Hotel’s resort activities and your days and nights are complete.

>Ride the Dirt Church Mountain Bike Race — MTB Lodging Discount Only $129: 2 Wheels For the Best Deal-Book Now.

You are encouraged to make your reservations now so you can have a bed for your head for the nights after full and fun-filled days.  Instagram is awaiting your images!

Eureka Springs Mardi Gras

The time is here…Get your Beads, Masks & Bring Your Friends!

Don’t Miss 2 Parades/ 3 Balls and Loads of Fun! Eureka Springs Mardi Festival kicks off February 21st – March 5th with 2 full weekends of festivities.

February 23rd check out the Mardi Gras Night Parade followed by the Black Light Ball at Chelsea’s.  Tickets $35-this will sell out!

March 2nd  join in on the Mardi Gras Day Parade

March 3rd end the weekend with a Jazz Brunch at the Crescent Hotel. 11AM-2PM.  $29.95 per person.  Enjoy fine dining at the Jazz Champagne Brunch in the Crystal Dining Room at the world famous Crescent Hotel. Feast on food, fun, music, and join in on the 2nd line dance.  Call for reservations: 877-342-9766.

Book A Room for the Festival

View Full Mardi Gras Schedule

Christmas Tree Forest Winners 2018

1886 Crescent Hotel & Spa Announces: 2018 “Christmas Forest” Winners

 The 1886 Crescent Hotel & Spa is all about tradition.  One tradition that started in 2008 as part of the 7th Annual Christmas At The Crescent Celebration was the “growing” of the “Christmas Forest”, an effort to raise money for local and area charities.  In the past 10 years this forest has now harvested nearly $50,000 in local area charitable contributions.

“This town, this region, this state have provided such a wonderful environment for our hotel’s success, it is only right that we, the Crescent and Basin Park Hotels, always give something back.  It is our way of saying, ‘Thank you.’” said Jack Moyer, general manager of both properties.  “It was a win-win proposition.  We had our mountaintop covered in lighted Christmas trees beautifully decorated by local citizens and employees which created a magical setting through which couples and families could stroll and be immersed in the holiday spirit of decoration and giving.  And, it gave those who enjoyed the forest an opportunity to say ‘Merry Christmas’ with donations to a charity whose tree they liked the best.”

“The concept is quite simple,” Moyer explained.  “On or about Thanksgiving each year, we purchase, plus have donated, around 30 or more real evergreen trees.  The hotel places them on our property adorning each with lights.  Charities then come in, usually represented in part by one or more of our employees, and decorate their tree as festively as possible.  And what an amazing job they do each year.  The trees are absolutely gorgeous.

“We illuminate the Christmas Forest on the first Saturday night in December.  From that day thru December 31, those who come to the forest and wish to ‘vote’ for their favorite tree do so by dropping in the ‘ballot box’ one dollar for each vote they would like to cast.  On New Year’s Day, the votes are counted.  Each charity gets all of their ‘votes’ plus the Crescent kicks in cash prizes for the top three vote getters, $200, $100, and $50, respectively, and an honorable mention donation of $25 to all of the other charities.  Shortly thereafter the stripped trees are donated to Turpentine Creek Wildlife Refuge where they become ‘cat toys’ for their big cats.”

Those charities that took top honors this year are Imagination Library in first place with $3,830 in votes, OARS (Ozark AIDS Resources & Services) in second place with $2,344, and Project Self Esteem in third place with $1,022.

“Twenty-nine other charities received honorable mention recognition,” said Mary Howze, the hotel’s activities director.  “They include American Diabetes Association, Autism Speaks, Camp No Limits, Carroll County Music Group, Clear Spring School, Creative Minds of St. James, Dobby Drive, Dyslexia, ECHO (Eureka Christian Health Outreach), Eureka Springs Boy Scouts, Eureka Springs Community Center, Flint Street Food Bank, Good Shepherd Humane Society, Greater Eureka Springs Chamber of Commerce, Heart of Many Ways, Heifer International, Jeremiah House, Loaves & Fishes, Main Stage, Main Street Eureka Springs, Melonlite Teen Perform, National Audubon Society, Nature Conservancy of Arkansas, NWA Sheep Dog Impact, PEO Sisterhood, People Helping People, Preservation Society, Purple Flower, and Turpentine Creek Wildlife Refuge.”

“This was yet another record year for donations,” Moyer concluded.  “With all of the votes added to our additional cash prizes, local area charities netted a Christmas present of $10,270 which pushed our ten-year total to more than $50,000.  Ya see, sometimes money really does grow on trees.”

Fall Color & Webcam

FALL COLOR IN THE OZARKS: COMING TO A MOUNTAINTOP SPA RESORT NEAR YOU

If you enjoy watching movie trailers (i.e. coming attractions), take a sneak peek at Eureka Springs’ fall colors on the Internet.  The 1886 Crescent Hotel & Spa, that sits atop the Arkansas Ozarks on 15 acres, has just installed a webcam allowing views of the increasing fall colors in the hills and hollows that surround this Historic Hotel of America.

For this sneak peek at the changing colors, go to eurekaspringsfallfoliage.com.  The views offered are refreshed every 15 daylight minutes. The view shows the huge hardwood trees that as one looks across the Ozark valley to Eureka’s East Mountain and over the top of the historic Saint Elizabeth’s Catholic Church.  The source of this bird’s-eye view comes from the open-air balcony of the Crescent’s SkyBar Gourmet Pizza located on the hotel’s top floor.

Autumn in the Arkansas Ozarks takes on a brilliance that acts like a tractor beam to area citizens who want to gaze upon this annual Technicolor spectacle,” said hotel Director of Communications Bill Ott. “Eureka Springs is a traditional top five destination according to TripAdvisor for taking in the panoramic colors of autumn.  Add to that a web of hiking and mountain biking trails that connect to our hotel, it is no wonder why we are already welcoming throngs of elated leaf lookers to the Crescent for a blockbuster fall mini-vacation.

“By the way, state fall color prognosticators say this year’s peak of coloration will be during the first week of November.

6 Wonderful Reasons to Fall into Eureka Springs this Autumn

  • Fall Color in The Arkansas Ozarks – There is not a prettier place on the planet earth than The Arkansas Ozarks when autumn arrives. The mountainsides, the hollows, the hiking and mountain biking trails are painted with hues of gold, red, orange, and purple.  Mother Nature turns the emerald green hardwood trees of    summer into explosions of breathtaking color. This Victorian village has developed a web of foot trails and challenging mountain biking trails for a way to see the rainbow of fall color right in town.  The Ozarks boast fall foliage “Top 10 in America” bona fides from such entities as Fodor’s Travel, Travel & Leisure, The Travel Channel, Country Living Magazine, and AARP.   Trip Advisor said of Eureka Springs: “It’s very relaxing, especially in the fall with all the beautiful foliage.”
  • Experience Exclusive Resort Activities – There is only one mountaintop spa resort in Eureka Springs: the 1886 Crescent Hotel & Spa. The operative word here is resort… with multiple, daily activities all for overnight guests to enjoy in addition to the traditional offering of spa, dining, grounds, and relaxation.  Some of the featured fall resort activities include: “Rebuilding The Legend – A 20-year review of the Crescent Hotel’s journey to return to prominence as “The Symbol of Arkansas Hospitality”, “The Real Stories of The Crescent College Years” – One of the hotel’s historians will show guests around the College exhibit, speaking about the many fascinating college girls with great stories, “Garden Tour” – Join the Crescent Hotel’s talented gardener as she escorts you around our award-winning gardens educating you on the what and the why of the plants, “Not Really A Door” – A one-hour, two-actress, supernatural comedy-murder-mystery-thriller that is free to registered guests, and “High Time in the SkyBar” – Live music during a high time and high overlook atop The Ozarks.
  • Day Trippin’ on Highways That Are Byways – Eureka Springs makes the perfect hub for day trips along ribbons of asphalt driving to all those fabulous vistas. Whether you opt to drive north, east, south or west, you will be awe struck by the colors near the highway shoulders as well as the vistas these highways offer.   And, whether you arrive on a motorcycle or in a motorcar, the serpentine spokes out of Eureka will not disappoint.  Four popular, nearby day trips are west to the world-renowned Crystal Bridges Museum of American Art in Bentonville; north to an Ozark must via the Mark Twain National Forest, Branson (MO); east to the Buffalo National Park River region including gazing upon grazing herds of elk in Boxley Valley; and south to the number one road route in America, The Pig Trail National Scenic Byway.
  • Awesome Hiking –n- Mountain Biking Trails – This Victorian village has developed a web of foot trails and challenging mountain biking trails for a way to see the rainbow of fall color right up close and personal. Several hotels have installed trailheads to the web of city maintained trails and routes –like those at Lake Leatherwood and Black Bass Lake– making it easy for those who want to venture out after a good night’s rest.  Maps and tips from hotel activity directors will help you match trails to your comfort level.  With the growing interest of mountain biking, bikes may be rented.  A shuttle to shred The Eureka Springs Downhill is available at Lake Leatherwood City Park.
  • Activities and Attractions Abound – Turpentine Creek Wildlife Refuge, Intrigue Theater, The Great Passion Play, Crescent Hotel Ghost Tour are just a few. The architecture of an active downtown entertainment and shopping district is worth a fall stroll in itself.  But you add to that dozens of unique, non-chain shops, art galleries, and nearly two dozen bars and quality restaurants makes a fall vacation to Eureka Springs complete.
  • Overnight Delights – Being a historic community, quaint and iconic historic hotels are the place to stay in the fall. The ambiance of historic lodging that offers 21st century accoutrements make a fall stay in Eureka Springs most enjoyable.  The two lodging properties that have the greatest history and continue to be the most popular not only in Eureka Springs but all of Arkansas are the aforementioned 1886 Crescent Hotel & Spa and it’s downtown “sister”, the 1905 Basin Park Hotel.  While discovering downtown, a midday meal outside “on the balcony” at the Basin Park’s Balcony Restaurant affords you a bird’s eye view of shops, galleries and Basin Spring Park City Park.  At the Crescent, whether you opt for a nice dinner in the hotel’s Crystal Dining Room Restaurant or choose to take the short stroll to the popular Ermilio’s Italian Restaurant three blocks away, you must include a cool evening moment for a beverage -seated al fresco- in the hotel’s SkyBar Gourmet Pizza that overlooks The Ozarks’ hills-n-hollers highlighted by the brilliant, glowing Christ of The Ozarks statue, the world’s tallest in the northern hemisphere.

So now you know the when (this autumn), you know the where (Eureka Springs, Arkansas), you know the why (fall colors, great activities and attractions, etc.), and you know who is ready to welcome you (the 1886 Crescent Hotel & Spa and the 1905 Basin Park Hotel) for the fall vacation of a lifetime.   All you need to do now is mark dates on your calendar, book a room, plan your activities, pack up the car and then drive to the “Extraordinary Escape” community nestled in The Arkansas Ozarks.

Roaring 20’s Eureka Jazz Lawn Party

This has been a favorite event for locals and visitors!

Kick off Jazz Eureka Festival with a Roaring 20’s Party on the Lawn at the 1886 Crescent Hotel. Live Jazz Music from Four Score, lite snacks, drinks, and more! Roaring 20’s theme and costumes are encouraged. Guest are also encouraged to bring their own blankets and/or chairs.

7PM-11PM

This is a fun, casual event that puts you in a unique setting under the stars. Bring your friends and dancing partner!

TICKETS $10 ~ BUY TICKETS