Update on Hotel Actions on COVID 19

3/19/20

To Our Valued Guests:

I am writing on behalf of the entire Crescent and Basin Park Hotel’s family to assure you that the health and safety of our team members, guests and community remains our top priority.  As the novel coronavirus 2019 (COVID-19) is having a greater impact in the United States, our thoughts are with all those who have been affected by the virus.  Because this is a rapidly-evolving situation, we feel it is important to reach out to you about the steps we are taking across our properties to help keep you, our team members and our community safe and healthy.

As part of our commitment to your health and well-being, we are carefully monitoring the COVID-19 situation with regular updates and guidance from the Centers for Disease Control (CDC).

For Your Protection and in compliance with the Office of Governor Asa Hutchinson the hotel has taken the following precautions to lessen risks.

Steps include but are not limited to:

o    Increased cleaning of the public areas, hard surfaces and bathrooms

o    Stay over service to the guest room has been temporarily suspended

  • Linen change is available upon request

o    The SkyBar Gourmet Pizza menu will be available from 12-8 on a to-go basis

o    The SkyBar Gourmet Pizza Dining and Bar has been temporarily closed

o    Tram Service and Non-Guests have been restricted from entering the hotel

o    CH Breakfast will be available through Room Service or on a To Go Basis

o    Resort Activities have been discontinued and the Resort Fee waived

o    The New Moon Spa is closed until further notice

o    Ghost Tours have been discontinued and room 3500 reserved for guest viewing

o    Guests are asked to not congregate in the lobby or halls.  Please leave appropriate Social Distancing (4-6 ft) from an unrelated party.

o    Check-ins ques should be limited to one person others can wait on one of the porches.

o    Staff has been instructed to honor the safe salutation strategy

o    To stay updated on changes to hours of operation please visit Crescentresortpass.com

I personally have spoken and demonstrated expectations on increasing our cleaning, sanitation, and disinfection frequency above our already high standards.  .Our teams in all of our properties conduct rigorous cleaning of all guest and meeting rooms and all public and back-of-house spaces several times throughout the day.  Further, we follow exhaustive cleaning, sanitation, and disinfection protocols that meet or exceed extensive industry guidelines.  These protocols, which assist with illness prevention, include:

  • Regular sanitation training and reinforcement for our team members
  • Clearly established cleaning and disinfection cycles for all areas
  • Employees with fever or symptoms of Illness will not attend work or be sent home
  • Frequent cleaning and wash down of outdoor and high touch locations, including walkways, handrails, and doorknobs

We will continue to implement preventive measures in line with the recommendations of the CDC, other health agencies or as directed by the Office of the Governor.

In the meantime, should you have personal concerns related to your health or travel that might warrant a modification to your travel plans there will be no cost to cancel or change your reservation or ticket.  If you secured your reservation through a third party (Expedia, Booking.com, etc) you will need to cancel through that booking agent.

We value each guest that honors us with a visit to our destination, and we look forward to serving your upon your next visit to Eureka Springs and our properties.

Cordially,

Jack Moyer

Executive Vice President