Hotel Operational Protocols

TEMPORARY OPERATIONAL PROTOCOLS

The Crescent & Basin Park Hotels

RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic. The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.

Jack V Moyer

Executive Vice President

_______________________________________________________________

TABLE OF CONTENTS

GENERAL/ALL STAFF PROTOCOLS……………………………………………………………3

Departmental Guidelines……………………………………………….4

GUEST ROOM PROTOCOLS…………………………………………4

FRONT DESK……………………………………………………………5

CONCIERGE……………………………………………………………..5

SHUTTLE…………………………………………………………….…..5

FOOD & BEVERAGE PROTOCOLS….………………………………6

BANQUETS/MEETINGS……………………………………….………8

SALES TEAM PROTOCOLS………………………………………….9

SPA PROTOCOLS……………………………………………………..10

ACTIVITIES……………………………………………………………..12

GHOST TOURS………………………………………………………..13

 

GENERAL/ALL STAFF PROTOCOLS

ALL STAFF- SAFETY & HYGIENE

  • Temperature taken of all staff upon entering property. If temperature is higher than 100.4 degrees, staff is asked to return home.
  • Masks & Gloves. (PPE) will be issued to staff upon entering property and staff is required to wear a mask while working in areas where 6ft social spacing is unavailable each day. Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests. Overnight guests will be provided a mask upon check in.  Restaurant patrons will be required to wear a mask until order is placed.
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing.  Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.
  • Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.
  • Hand Washing. Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.
  • Signage. There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish. Number of people per bathroom at a time: i.e. “when stalls are occupied, please wait outside.” Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.
  • Cleaning Products. Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs

 

Departmental Guidelines

 GUEST ROOMS PROTOCOLS

  • Guest Requirements.

-Room capacity at 75% Hotel Capacity

  • All linens to be pulled and sanitized after c/out.
  • All surfaces to be disinfected after every departure.
  • Rooms have been deep cleaned.
  • Jacuzzi tubs  cleaned and cycled with a bleach or alternative after every checkout.
  • Guest room doors, handles, remotes, windows, furniture, and seating to be disinfected with Quat 64.
  • No stay over service. No room access from employees during stay.
  • Disinfect all stair railings and public area door knobs at least twice a day.
  • Elevator. A sign will be posted about not riding the elevator with strangers.  Families can ride the elevator together assuming they are practicing social distancing as a family unit.  Buttons and handrails need to be wiped down 3 times a day.
  • Encourage guests to be environmentally friendly.
  • Safety Officer.

-Hotel will schedule a safety officer.

-Daily chemical usage training, inventory and distribution.

-Responsible for sanitizing housekeeping carts, linen carts, laundry room equipment, etc.

-Performs daily temperature checks on all staff.

-Monitors and maintains continued protocols.

 

FRONT DESK

  • Plexiglas shields for the front desk with a 6″ gap at the bottom, temporarily.
  • All luggage carts restricted to employee use only (require being moved from fireplace area.)
  • Express checkout (key drop box)
  • Keys to be sanitized after every use.
  • Employee keys to be sanitized upon checkout and checkin.
  • Remove couches from lobby area and provide chair seating.

CONCIERGE

  • The concierges desk will be maintained but not staffed.
  • All retail sales will go through the front desk.
  • Hard surfaces will be frequently sanitized throughout the day.  Concierge to sanitize with gloves and mask on.
  • Please avoid physical contact with retail items unless necessary.  Once an item is touched it gets put aside for it to be wiped and reset at a later time

SHUTTLE

  • Driver will deep clean surfaces in the shuttle at the beginning of every shift.
  • Driver will wipe hard surfaces between guest rides.
  • Groups must be family in order to ride together. Independent parties must ride separate.
  • Masks required
  • Routes will be restricted to and from hotel parking areas and from hotel to hotel.

 

FOOD & BEVERAGE  PROTOCOLS

OPERATING HOURS

Crystal Dining Room Breakfast 8 am – noon, daily

  • Breakfast operation will be in the dining room at approved capacity, plated menu service only.
  • Room Service will also be available.

SkyBar Gourmet Pizza 12 pm – 8 pm daily

  • Masks Required for Entry
  • Masks and gloves required for all service personnel
  • Curbside and Delivery continues
  • Skybar menu to be served out of the Crystal Dining Room and back porch at approved capacity and 10ft table spacing.  No bar seating.

Main Street BBQ Bus at Main Street Location

  • Phase one Fridays & Saturdays at Main Street Location 2 pm – 8 pm

Balcony Restaurant Open Thursday – Sunday

  • Tables have been spaced 10 ft apart.
  • In service breakfast box available Sat, Sun & Mon to overnight guests.
  • Servers to wear masks & gloves.

PROTOCOLS

  • Food Safety.

-Discard all food items that are out of date.

-Change, wash and sanitize utensils frequently and place appropriate barriers in open areas.

-Stock coolers to no more than minimum levels during “grab and go” service.

-Person in charge is ServSafe certified and that their certification is up to date, and provide food handler training to refresh employees.

– Remind third-party delivery drivers and any suppliers of the internal distancing requirements

  • Cleaning and Sanitizing.

Thoroughly detail-clean and sanitize entire facility with a focus on high-contact areas that would be touched by both employees and guests.

Between seating’s, clean and sanitize table condiments, digital ordering devices, check presenters, self-service areas, tabletops, and common touch areas. Single-use items should be discarded.

Clean and sanitize reusable menus. Paper menus will be discarded after each customer use. Implement procedures to increase how often you clean and sanitize surfaces in the back-of-house. Avoid all food contact surfaces when using disinfectants.

Hand sanitizer stations will be readily available to guests.

– Kitchen. All hand sinks in kitchen will be inspected for supplies at the end of every shift. Continue disinfecting hard surfaces and touch points throughout the day.

  • Dining. 

-Dine-in service shall be limited up to 33% of total seating capacity.  This includes indoor and outdoor dining areas.

-Seating shall be adjusted to maintain 10 foot physical distancing between tables so occupied seats are 6 feet from seats at adjacent tables.

-Reservations should be encouraged when practical.  If reservations are not made, physical distancing must be maintained when customers are waiting to be seated.

-Prohibit guests from congregating in waiting areas or bar areas. Design a process to ensure guests stay separate while waiting to be seated.  The process can include floor markings, outdoor distancing, waiting in cars etc. Consider an exit from the facility separate from the entrance. Determine ingress/egress to and from restrooms to establish paths that mitigate proximity for guests and staff.

-All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests and gloves will be used when serving plates to guests.

-When setting tables, gloves must be used.

-Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.

 -Groups shall be limited, not to exceed 10 people.

-Following each meal service, the tables, chairs, menus and any other frequently contacted surfaces including but not limited to, condiment containers, napkin holders and salt/pepper shakers shall be cleaned and disinfected prior to seating the next customer.

-Bars and entertainment operations (such as live music) within restaurants are prohibited.  Normal service of alcohol within the restaurant seating area is allowed.  This does not restrict the preparation of alcoholic beverages in the bar area.

-Service may be declined to patrons not wearing masks.

BANQUETS/MEETINGS

With Approval

  • Events will be held to a ceiling of 50 attendees

  • Crystal Ballroom will be available for use when government/CDC guidelines authorize
  • Menu Offering.

-Meal service will all be plated/served meals.  No buffets or food stations until further notice.

-Appetizer service will all be single service.

-Beverage service (coffee, tea, water) will be served by a server.

-Bar service with social spacing

-Servers will wear Masks and Gloves

-Guests will be pre-assigned by seating chart

SALES TEAM PROTOCOLS

Event Planning:

  • Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.
  • Sales Team to create diagrams ensuring social distancing…4pp per round table, tables must be 10 feet apart.
  • Obtain place cards from guest for seating arrangements.
  • Educate guest regarding social distancing guidelines and procedures
  • Have guest sign off on Social Distancing Guideline Agreement prior to event.
  • Have Vendors sign off on Social Distancing Guideline Agreement prior to event.
  • Guests are encouraged to stay at the Crescent Hotel. Special wedding rates will be applied by event sales manager to encourage lodging to better manage guest needs.

Sales Interactions:

  • Site inspections and client meetings/planning sessions will be done virtually or appropriately social distanced.
  • Tastings on hold for summer season.

Vendor Guidelines:

  • All Vendors attending the event must wear masks and practice social distancing guidelines and sanitary guidelines.

 

 

SPA PROTOCOLS

NEW MOON SPA & SALON

  • Disinfect all touch points hourly and after every interaction
  • Front desk team disinfecting the entire desk area between each guest interaction
  • Front desk workspace disinfected throughout the day- includes computer keyboard, phones, door handles, light switches and POS equipment
  • All doors and door handles sanitized throughout the shift with each guest entering or exiting the area
  • Retail area sprayed with disinfectant after each guest
  • Waiting area chairs/couches should be removed or spaced in such a manner to accommodate social distancing requirements.
  • Leather chaise lounges sanitized after each guest
  • Place signage in window to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available within the salon/retail/treatment rooms.
  • Hot Tub clean and disinfect all non-porous surfaces. By appointment only. Single use only.
  • Infrared Sauna –By appointment only. Single use only.
  • Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.
  • Salon Work Stations.

Clean and disinfect all hair tools/supplies, drawers, chairs, and containers for storage.

-All items on nail stations must either be new, never used or cleaned and disinfected.

-Clean and disinfect all shampoo bowls, tubs, handles, hoses, spray nozzles, shampoo & pedicure chairs.

-Turn on pedicure jets and let disinfectant solution circulate for 10min.

-Ensure all single use materials are new.

-Employees should wear a clean smock between each guest.  Smocks should be laundered after each use or use disposable smocks and dispose of the smock after use on a guest.

  • Treatment Rooms.

-Clean and disinfect equipment and treatment tables.

-Ensure all single use items are new.

– All linens changed between guests.

  • PPE such as gloves, drapes and linens should be changed between each client. These used items will be cleaned and disinfected or discarded in a closed container.
  • Guests of the Salon.

-Appointments only. No walk-ins.

-Payments only by Credit/Debit cards.  No cash. Using credit card on file.

-Curbside retail will continue.

-Minimum of one patron per service provider in business at any one time. Parent is allowed if a minor child is receiving haircut.

-Guests should avoid touching products that they do not plan to purchase.

-Guests will be asked to wait in their car or the outdoor seating patio until provider is ready for their service.

-Guests will be asked before entering if they have had a fever or cough in the last 14 days or have been around anyone exhibiting these symptoms within the last 14 days.

-Temperature checks will be given to guests. Anyone above 100.4 will be sent home and appointment canceled.

-Stagger appointments to eliminate multiple people checking in and out at the same time.

-More time between guests so people are not checking in and out at the same time.

-Schedule every other workstation to create a minimum of 6ft distance between guests having services.

– Each guest should be draped with a clean cape.  Capes should be laundered or disinfected after each use or use disposable capes and dispose of the cape after it is used.

 

SPA1905

  • Temporarily Closed until June 5th
  • Hot Tub & Spa Deck. Deck available to guests. Hot Tub currently closed.

 

 

ACTIVITIES PROTOCOLS 

CRESCENT ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • Guests may choose to wear a mask as multiple families will be in the same outdoor location at a time.
  • The program will be included in all room rates and will involve daily activities, Self Guided Adventures, Pool Area and Ghost Tours.
  • Daily Activities:

-Saturday & Sunday

      10AM- Outdoor Yoga in the Gardens

-Friday & Saturday

2PM-4PM- Frisco Sporting Club with be open. Multiple games including corn hole and Hatchet Throwing will be offered!

  • Self Guided Adventures will be offered at check in.
  • Pool Area will be open including the boccie ball court and lounging areas.

-Sanitize all cushions and hard surfaces Friday, Saturday and before the following Friday.

-Hand sanitizer station set up for guests.

  • Frisco Sporting Club 

-Sanitize all hard surfaces in between use

– Sanitize games in between each family’s use

-Attendant on site at all times to encourage a clean space

-Hand sanitizer station set up

  • Additional items:

-Frisco Fire pit “hangout.” Setup two FirePits.

-Smore Kits available at front Desk

-6 Ft separation for like parties

-Horseshoes and Cornhole games will be left out for guest use and hand sanitizer stations will be set up next to games for guests use.

 

GHOST TOURS

Ghost Tours have been temporarily suspended 6/4/20

Ghost Stories will return to the Crescent Hotel for In-House Guests during the month of May.  The Famed Crescent Hotel Ghost Guides are thrilled to return to share the tales of Michael, The Nurse and Breckie while visiting the site of the Lady in the mist and the midden.  Anticipation rises with the tale of the  Notorious Norman Baker prior to the thrill of a self guided trip through the morgue.

This exclusive tour is included in your resort pass but REQUIRES a reservation and ticket.

  • Ticket Required for all attendees
  • Strict Mask Protocol – Masks Required full event
  • Social Spacing is required per travel party
  • No touching of artifacts allowed.
  • Attendance limited to 15 guests

 

 

 


 

 

Activities Protocols

ACTIVITIES PROTOCOLS

CRESCENT ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • Guests may choose to wear a mask as multiple families will be in the same outdoor location at a time.
  • The program will be included in all room rates and will involve daily activities, Self Guided Adventures, Pool Area and Ghost Tours.
  • Daily Activities:

Saturday & Sunday

10AM- Outdoor Yoga in the Gardens

Friday & Saturday

2PM-4PM- Frisco Sporting Club with be open. Multiple games including corn hole and Hatchet Throwing will be offered!

  • Self Guided Adventures will be offered at check in.
  • Pool Area will be open including the boccie ball court and lounging areas.

-Sanitize all cushions and hard surfaces Friday, Saturday and before the following Friday.

-Hand sanitizer station set up for guests.

  • Frisco Sporting Club will be open Friday and Saturday 2-4pm.

-Sanitize all hard surfaces in between use

– Sanitize games in between each family’s use

-Attendant on site at all times to encourage a clean space

-Hand sanitizer station set up

  • Ghost Stories will be a presentation offered by the Ghost Tour Department. It will begin with a talk (outside or Crystal Dining Room) and then lead to a self guided tour through the haunted areas of the hotel.
  • Additional items:

-Frisco Fire pit “hangout.” Setup two FirePits.

-Smore Kits available at front Desk

-6 Ft separation for like parties

-Horseshoes and Cornhole games will be left out for guest use and hand sanitizer stations will be set up next to games for guests use.

GHOST TOURS

  • Ghost Tours have been temporarily suspended 6/4/20
  • Our Ghost Tour Team will provide an abbreviated presentation of Ghost Stories with a walk through of the Hotel Morgue exclusively for Guests overnighting within the hotel

 

 

Mother’s Day Gift!

Mother's Day Crescent Hotel

The Crescent Hotel is offering Mother’s Day Celebration Baskets for purchase with a spa gift included! Available for pickup on Mother’s Day Sunday, May 10th between Noon and 5PM. A pickup time will be selected when the order is placed. Each serves approximately 4-5 people. Place Orders by 8PM on May 7th –  Call 479-363-6309

Celebration Meal Basket Options:
#1 Honey Glazed Ham Dinner

Scalloped Potatoes, Field Green Salad, with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake. $85

 #2 Roasted Pork Loin Dinner with Apple Cider Demi Glace Scalloped Potatoes, Field Green Salad, with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake $85

#3 Roasted Salmon with Balsamic Glaze Dinner  Wild Rice, Field Green Salad with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake $100

Please select a Celebration Basket and Call 479-363-6309 to place order

To top it off, order a New Moon Spa Gift Card to go along with your Mother’s Day Basket!

Call the New Moon Spa to purchase 479-253-2879

*If you ordered a meal please mention your order to the New Moon Spa when ordering your gift card so it can be included in the Food Basket. Gift Cards will be processed Mon – Fri.

 

Easter Crescent Hotel

We know you can’t join us for our annual Easter Egg Hunt BUT we have something for you!
We have an Easter Dinner Carry Out package that is easy to order and pick up. All dinners will come with Easter Eggs for you to enjoy your own Easter Egg Hunt at home. 🐰
 
Easter Dinner Basket Orders need to be placed by 8pm this Thursday 4/9. Call 479-363-6309 to place order.
Baskets will be available for pickup on Easter Sunday between Noon and 5pm. A pickup time will be selected when the order is placed.Each serves approximately 4-5 people.
 
Easter Dinner Options:
 
#1 Honey Glazed Ham Dinner
Scalloped Potatoes
Field Green Salad With your choice of Dressing
Green Beans
Dinner Rolls with Butter
Carrot Cake
$85
 
 
#2 Roasted Pork Loin with Apple Cider Demi Glace Dinner
Scalloped Potatoes
Field Green Salad With your choice of Dressing
Green Beans
Dinner Rolls with Butter
Carrot Cake
$85
 
#3 Roasted Salmon with Balsamic Glaze Dinner
Wild Rice
Field Green Salad With your choice of Dressing
Green Beans
Dinner Rolls with Butter
Carrot Cake
$100

Update on Hotel Actions on COVID 19

4/1/20

To Our Valued Guests:

I am writing on behalf of the entire Crescent Hotel family to assure you that the health and safety of our team members, guests and community remains our top priority.  As the novel coronavirus 2019 (COVID-19) is having a major impact in the United States, our thoughts are with all those who have been affected by the virus.  Because this is a rapidly-evolving situation, we feel it is important to reach out to you about the steps we are taking across our property to help keep you, our team members and our community safe and healthy.

For Your Protection and in compliance with the Office of Governor Asa Hutchinson the hotel has taken the following precautions to lessen risks.

Steps include but are not limited to:

o    Increased cleaning of the public areas, hard surfaces and bathrooms

o   Guest Rooms are OPEN with modification

  • Check-in is through a Remote Station
  • Elevator usage is restricted to single party and like travel groups
  • Post Departure – guest rooms are placed OOO for a 24 hr period
  • Stay over service to the guest room has been temporarily suspended
  • Linen change is available upon request

o    CH Breakfast will be open from 8 – 11 am for Room Service or To Go

o    Non-Guests have been restricted from entering the hotel

o    SkyBar Gourmet Pizza is available for ToGo or Delivery from 12-8

o    Resort Activities have been modified to open-air self guided adventures.  No Resort Fee is charged

o    The New Moon Spa is available by phone however closed until May 1st.

o    While no Ghost Tours are available, Room 3500 has been reserved for guest viewing and the morgue will be open between 9 – 10 pm (Tuesday – Sunday)

o    To stay updated on changes to hours of operation please visit Crescentresortpass.com

We will continue to implement preventive measures in line with the recommendations of the CDC, other health agencies or as directed by the Office of the Governor.

With that said, there is an active Travel Advisory for travelers from New York State, New Jersey, Connecticut, Louisiana and all International Destinations.  We will be unable to accommodate visitors from these locations.  (See the Travel Advisory) Furthermore, should you have personal concerns related to your health or travel that might warrant a modification to your travel plans there will be no cost to cancel or change your reservation or ticket.  If you secured your reservation through a third party (Expedia, Booking.com, etc) you will need to cancel through that booking agent.

We value each guest that honors us with a visit to our destination, and we look forward to serving your upon your next visit to Eureka Springs and our properties.

Cordially,

Jack Moyer

Executive Vice President

 

SHRED Eureka Springs

Announcing “SHRED Eureka Springs”:  A Spring Food, Wine & Adventure Festival

(Eureka Springs, Arkansas) – Shred is not only a way to mountain bike but also an attitude of appreciating the good things in life.  This spring, the 1905 Basin Park Hotel and its partners present “SHRED Eureka Springs”, a nine-day festival, March 27 thru April 4, in this exciting Arkansas Ozark village with SHRED being an acronym for SIP HIKE RIDE EAT DANCE.Dance Party Eureka Springs

It all gets underway Friday evening of weekend one with The Mighty Pines jamming at the Kickoff DANCE Party in Basin Spring Park located in the center of Eureka Springs Entertainment District.  This party, benefiting the Buffalo River conservation efforts, will feature the music of the Ozark Mountain Music Festival (OzMoMu) and will run from 6 o’clock until 8.  Also happening that evening, just steps from the park, is the performance of noted Southern Rock singer/songwriter Charlie Daniels in The Aud, the historic municipal auditorium.

Sip Eureka Springs

This first weekend continues on Saturday with a SIP: a welcoming wine tasting produced in concert with the Basin Park Hotel’s “Chef’s Table”.  This event features an opportunity to enjoy up to 30 wines expertly selected by Central Distributors, and Southern Glazers Wine & Spirits.  The award-winning wines of the Ozark area will be presented by Keels Creek Winery and Post Familie Winery.  Each table will be staffed with an expert to share the wine. The music of Eureka Swings will accompany the event. SIP also offers a VIP option with a unique opportunity to enjoy an exclusive tasting from the Roenigk Wine Cellar Reserves.

Chef Showcase

That next day, Sunday SHRED activities move to the Crescent Hotel.  The East Lawn will be the site for an EAT event: the Sunday Chef Showcase Brunch featuring al fresco seating in the manicured garden of this historic mountaintop spa resort.  Five guest chefs will present a tasty brunch. Also included is a Bloody Mary bar featuring locally sourced Bloody Mary Mundi Sauce ensuring a zesty flavoring for this popular brunch beverage.   Music of the Honey Collective will fill the air.  The brunch will be available for $29.95 with discounts available for overnight guests.

Hike Eureka Springs

SHRED activities through the week will involve hiking, biking and community.  The mornings of Monday through Thursday get underway at the downtown Eureka Springs Coffee House with a Wake-up/Meet-up event scheduled daily at 9 a.m.  During the day, each day has a community event that begins at 10 a.m. and guided by either CC Riders or Outdoor Adventures for Women.  Each event is just a little bit different from the rest, but each is a whole lot exciting.  Monday features a guided mountain biking RIDE at Lake Leatherwood City Park and an evening gathering at the Eureka Springs Brewery for a SIP of local craft beers.  Tuesday at 10 a.m. attendees will meet up at the coffeehouse to HIKE to and around Black Bass Lake gathering afterwards to hatchet throw at the Crescent’s Frisco Sporting Club and meet up for tap takeover that night in the SkyBar Gourmet Pizza.  Wednesday sees another RIDE event as attendees traverse over the variety of Great Passion Play mountain biking trails.  Later, SIP takes the spotlight at the scheduled community meet up at Brews.  Thursday is a big day for HIKE: an exploration to the Buffalo River National Park Region and Sweden Creek Falls, one of Arkansas’ tallest waterfalls.   Later that day, attendees will enjoy some live music and a whisky SIP in Jack Rabbett’s Whisky Bar.Center Street Party

SHRED’s second weekend sees the RIDE ramp up.  On Friday from 4 to 8 p.m. is the Center Street Bike Party. Guests can roam up and down Eureka Springs’ Entertainment District between Jack Rabbett’s and Chelsea’s Corner Bar. Center Street will be closed for Lone Star Action Sports who, from 4 p.m. to 6 p.m., will stage a jaw-dropping, free to the public, stunt performance featuring trick mountain bikers and extreme skateboarders.   The street party continues with live music from 6 p.m. to 8 p.m. will come from the Food Truck Festival at the corner of Center and East Mountain streets.  The street party leaves time that evening for those wanting to attend the performance of Grammy Award-winning rock band America in The Aud.  Saturday is SHRED’s RIDE pièce de résistance.  Mountain bikers will enjoy free shuttles at Eureka Springs Mountain as you shred the downhill.  The new Lake Leatherwood Downhill, designed by Rock Solid, has already gained national notoriety as a signature piece of the Oz Trails System.

Those who will be experiencing the “SHRED Eureka Springs” festival form a new community of friends: those who love the outdoors and all the activities of Eureka Springs region.  As a welcome and as a thank you, festival attendees in this inaugural year are being offered a “Community of Friends” special lodging promotional rate.  Both, the 1886 Crescent Hotel & Spa and the 1905 Basin Park Hotel are featuring a promotional rate of $55 per night any day Sunday through Thursday during festival week. Book Now.

 For details on “SHRED Eureka Springs”  go to https://shredeurekasprings.com. Tickets for SIP (Wine Tasting), DANCE (Opening Night Party), EAT (Chef Showcase) or Room Discounts are now available online.

Easy way to become the “Cool Mom” this Spring Break

spring break eureka springs

This goes out to all mothers of kids who will soon be Spring Breaking: this year win the title of “Cool Mom”.  How?  Bring those children to Eureka Springs’ premier resort hotel: the 1886 Crescent Hotel & SpaHere are some reasons why:

  • Ghost Tours– Kids love paranormal stuff.  That’s why television shows like Ghost Hunters and Ghost Adventures have such a high rating with school aged children.  (FACTOID: both of the aforementioned tv programs have produced and aired highly-popular episodes on the Crescent and its “guests who check out but never leave”!)  The Crescent offers nightly ghost tours.  Each tour has a small, maximum number of patrons thereby allowing patrons to have a more intimate exposure/relationship with the knowledgeable tour guides.  Patrons get a chance to “meet” such notable hotel spirits as Michael (Room 218), Theodora (Room 419), the lady in the Victorian nightgown (Room 3500), and Norman Baker (the morgue).  By the way, the rooms mentioned get booked early and often, so if you want to overnight in one of these “active” rooms book it early.  Staying in and allowing them to explore late “America’s Most Haunted Hotel” nets an abundance of “Cool Mom” points.crescent hotel
  • Mom & Daughter Spa Visits – What a win-win situation.  Ladies love to get manicures, pedicures and other spa services and when mom and daughter do it together it vaults simple pampering into a lifetime memory.  The Crescent’s New Moon Spa & Salon loves to cater to mother and daughter duos.  They realize how special these moments can be and are attuned to maximizing this wonderful experience for both.  Reservations need to be made in advance as to fit into a well-planned Spring Break schedule.  The New Moon has recently added some high-tech workout equipment such as Peloton bikes giving moms and daughters a chance to spin together.  All of this adds up to more “Cool Mom” points.mother daughter spa
  • Family-Designed Resort Activities– Some say a resort hotel is only as good as its daily resort activities.  That is why the Crescent has become well known in the region as a truly remarkable mountaintop resort, especially for families.  Whether families opt to take a hike on urban trails, a Eureka Springs’ history walk, arts & craft classes, outdoor games, or a chance to experience Hatchet throwing in the Frisco Sporting Club, plus so much more, lifetime memories will be made here.  Each day has a fresh list of resort activities, so a multi-night stay will not get boring.  It is worth noting that if the family enjoys mountain biking, bring ‘em along.  The Crescent has a mountain biking trailhead just outside their front door and the whole community has become a mountain bike trail mecca for those who like to cruise and/or shred.  If the family enjoys kayaking or canoeing, bring ‘em along.  Minutes from the Crescent are two “big water” lakes, Beaver and Table Rock; and three remarkable rivers, White, Kings and nearby Buffalo National River. Family resort activities allow even more “Cool Mom” points to be accumulated.frisco sporting club
     

    spring break things to do

  • Great MealsMoms garner “Cool Mom” bonus points by providing fantastic meals for all family members while enjoying your Spring Break at the Crescent.  The hotel offers a one-of-a-kind daily breakfast buffet and wonderful evening meals both in its Crystal Dining Room Restaurant with selections to appeal to all.  The SkyBar Gourmet Pizza, located high up on the hotel’s fourth floor, offers award-winning pizzas, wings, burgers, salads, desserts and the most breathtaking vistas in the Ozarks while seated al fresco on their balcony.   And for those who might want to try some of the town’s wide array of epicurean delights, they are all just a short hotel shuttle van ride away… and back.  The nice thing about garnering these “Cool Mom” points is mom doesn’t have to cook or clean up the mess and everyone can wear casual clothes to any local restaurant.

So, if you add it all up, becoming a “Cool Mom” this Spring Break is simple.  Make the 1886 Crescent Hotel & Spa and Eureka Springs your 2020 Spring Break destination.crescent hotel

 

Your Cozy Spot for a Winter Getaway…

Wintertime doesn’t have to leave you feeling cooped up, there are plenty of fun things to do to stay active during the day and be cozy at night together in the quieter season at the Crescent Hotel.Winter Eureka Springs

Your day might start out by the just the two of you enjoying morning coffee on your balcony deck, with the quiet surroundings and mountain views. Kick up your feet and take in the beauty of the Ozark Mountain hillside. Many guests choose to enjoy sitting around the hotel lobby by the fireplace with a good book to read.

new moon spa

Ready for some active adventure? Grab your camera and step out the front doors to the Crescent trailhead and explore the wooded in town trails. The quiet surroundings and hilly trails give you that exhilaration in the crisp cool winter days. Deer frequent the trails of Eureka Springs so make sure to have your camera ready and if you enjoy architecture the trails lead you right along some of Eureka Springs prominent historic homes which makes it a fun sight to see and photo op.

Afternoon Resort Activities

The Crescent Hotel offers daily resort activities from yoga, history tours, craft beer and wine tastings.   Great way to experience the hotel during your stay.  All included in your resort pass.Crescent Hotel Yoga

A little fun in Winter Wonderland

Stay active and take the best selfie in our Winter Wonderland! The Lifetime Memories skating rink is still open for the season and a great place to hangout fireside and sip on hot chocolate.  The perfect way to enjoy those chilly winter days.

Crescent Hotel Winter Skating Rink

If you worked up an appetite enjoy a menu of culinary delights from our Crystal Dining Room or head up to the SkyBar for a delicious pizza and craft beer, the view is amazing.  Seeking a little more adventure, take the Crescent Ghost Tour and dive into the unsettling years when the hotel was a cancer hospital and why there was a morgue.

Whatever you end up doing, remember winter is time to slow down, so just be together and enjoy the solitude without all the crowds at the Crescent Hotel.

 

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2019 “Christmas Forest” Winners

christmas at the crescent

The 1886 Crescent Hotel & Spa is all about tradition.  One tradition that started in 2008 as part of the 7th Annual Christmas At The Crescent Celebration was the “growing” of the “Christmas Forest”, an effort to raise money for local and area charities.  In the past 11 years this forest has now harvested $43,483 in local area charitable contributions, that’s more than $3,900 per year.

“This town, this region, this state have provided such a wonderful environment for our hotel’s success, it is only right that we, the Crescent and Basin Park Hotels, always give something back.  It is our way of saying, ‘Thank you.’” said Jack Moyer, executive vice president and general manager of both properties.  “It was a win-win proposition.  We had our mountaintop covered in lighted Christmas trees beautifully decorated by local citizens and employees which created a magical setting through which couples and families could stroll and be immersed in the holiday spirit of decoration and giving.  And, it gave those who enjoyed the forest an opportunity to say ‘Merry Christmas’ with donations to a charity whose tree they liked the best.”

“The concept is quite simple,” Moyer explained.  “On or about Thanksgiving each year, we purchase, plus have donated, around 30 or more real evergreen trees.  The hotel places them on our property adorning each with lights.  Charities then come in, usually represented in part by one or more of our employees, and decorate their tree as festively as possible.  And what an amazing job they do each year.  The trees are absolutely gorgeous.

“We illuminate the Christmas Forest on the first Saturday night in December.  From that day thru December 31, those who come to the forest and wish to ‘vote’ for their favorite tree do so by dropping in the ‘ballot box’ one dollar for each vote they would like to cast.  On New Year’s Day, the votes are counted.  Each charity gets all of their ‘votes’ plus the Crescent kicks in cash prizes for the top three vote getters, $200, $100, and $50, respectively, and an honorable mention donation of $25 to all of the other charities.  Shortly thereafter the stripped trees are donated to Turpentine Creek Wildlife Refuge where they become ‘cat toys’ for their big cats.”

Those charities that took top honors this year are Imagination Library in first place, Granny Fund in second place, and Eureka Springs Library in third place.

“Twenty-eight other charities received honorable mention recognition,” said Mary Howze, the hotel’s activities director.  “They include Project Self Esteem, Doggie Shop-Good Shepherd Humane Society, Heifer International, Turpentine Creek, Main Street Downtown Network, Eureka Springs Boy Scouts, Eureka Springs School of Arts, Clear Spring School, Loaves & Fishes, Preservation Society, Flint Street Food Bank, Greater Eureka Springs Chamber of Commerce, People Helping People, Autism Speaks, Jeremiah House, Nature Conservancy, Eureka Springs Farmers Market, Unconditional Love Pet Rescue, Spay Arkansas, Shriner’s Hospital, Dyslexia, The Purple Flower, Pay It Forward, Children’s Advocacy Center, Women’s Foundation, I’m Dreaming of an Ornery Christmas, Cup of Love Ministry, and American Diabetes Association.”

“This was yet another record year for donations,” Moyer concluded.  “With all of the votes added to our additional cash prizes, local area charities netted a 2019 Christmas present of $5,233.  Ya see, sometimes money really does grow on trees.”