Find Yourself – With little time these days to take a deep breath and enjoy the moment, an escape to Eureka Springs is the path to finding yourself. Find peace with a day of invigorating and relaxing spa treatments. Enjoy unparalleled views of the Ozark Mountains from your pedicure chair. Relax in the Hot Tub or by the pool. Read a book in the relaxation room or outside in the garden. Enjoy any set of services that can help bring you back to center at the New Moon Spa & Salon.
Revitalize yourself with the Infra-Red Sauna. Complimentary to all spa and salon guests. The infra-red sauna is a private unit and offers many health benefits.
Once relaxed, your recentering meditation can begin during a morning stretch, or step outside and travel at your own pace along the easy hiking trails that start and end at the Crescent. Getting back to nature is as easy as walking out of the hotel’s front door of this mountaintop resort. View Daily Resort Activities.
As your day concludes, make time to soak in the heated pool or hot tub. The heated pool has a temperature of 75+ degrees, open daily.
After your dip, grab dinner & drinks from the SkyBar (beautiful view of Eureka Springs) on the fourth floor deck or at La Cena (family style Italian) in the Crystal Dining Room on the first floor. Even better, grab a glass of wine and sit out on the back porch veranda or gardens and take in the peaceful surrounding as the day concludes.
EASY WAY TO BECOME THE “COOL MOM” THIS SPRING BREAK
This goes out to all mothers of kids who will soon be Spring Breaking: this year win the title of “Cool Mom”. How? Bring those children to Eureka Springs’ premier resort hotel: the 1886 Crescent Hotel & Spa. Here are some reasons why:
Ghost Tours – Kids love paranormal stuff. That’s why television shows like Ghost Hunters and Ghost Adventureshave such a high rating with school aged children. (FACTOID: both of the aforementioned tv programs have produced and aired highly-popular episodes on the Crescent and its “guests who check out but never leave”!) The Crescent offers nightly ghost tours. Each tour has a small, maximum number of patrons thereby allowing patrons to have a more intimate exposure/relationship with the knowledgeable tour guides. Patrons get a chance to “meet” such notable hotel spirits as Michael (Room 218), Theodora (Room 419), the lady in the Victorian nightgown (Room 3500), and Norman Baker (the morgue). By the way, the rooms mentioned get booked early and often, so if you want to overnight in one of these “active” rooms book it early. Staying in and exploring “America’s Most Haunted Hotel” nets an abundance of “Cool Mom” points.
Mom & Daughter Spa Visits – What a win-win situation. Ladies love to get manicures, pedicures and other spa services and when mom and daughter do it together it vaults simple pampering into a lifetime memory. The Crescent’s New Moon Spa & Salon loves to cater to mother and daughter duos. They realize how special these moments can be and are attuned to maximizing this wonderful experience for both. Reservations need to be made in advance as to fit into a well-planned Spring Break schedule. The New Moon has recently added some high-tech workout equipment such as Peloton bikes giving moms and daughters a chance to spin together. All of this adds up to more “Cool Mom” points.
Family Designed Resort Activities – Some say a resort hotel is only as good as its daily resort activities. That is why the Crescent has become well known in the region as a truly remarkable mountaintop resort, especially for families. Whether families opt to take a hike on urban trails, a Eureka Springs’ history walk, arts & craft classes, outdoor games, or a chance to experience hatchet throwing at the hotel’s Frisco Sporting Club, plus so much more, lifetime memories will be made. Each day has a fresh list of resort activities, so a multi-night stay will not get boring. It is worth noting that if the family enjoys mountain biking, bring ‘em along. The Crescent has a mountain biking trailhead just outside their front door and the whole community has become a mountain bike trail mecca for those who like to cruise and/or shred. If the family enjoys kayaking or canoeing, bring ‘em along. Minutes from the Crescent are two “big water” lakes, Beaver and Table Rock; and three remarkable rivers, White, Kings and nearby Buffalo National River. Family resort activities allow even more “Cool Mom” points to be accumulated.
Great Meals – Moms garner “Cool Mom” bonus points by providing fantastic meals for all family members while enjoying your Spring Break at the Crescent. The hotel offers a one-of-a-kind daily breakfast buffet and wonderful evening meals both in its Crystal Dining Room Restaurant with selections to appeal to all. The SkyBar Gourmet Pizza, located high up on the hotel’s fourth floor, offers award-winning pizzas, wings, burgers, salads, desserts and the most breathtaking vistas in the Ozarks while seated al fresco on their balcony. And for those who might want to try some of the town’s wide array of epicurean delights, they are all just a short hotel shuttle van ride away… and back. The nice thing about garnering these “Cool Mom” points is mom doesn’t have to cook or clean up the mess and everyone can wear casual clothes to any local restaurant.
So, if you add it all up, becoming a “Cool Mom” this Spring Break is simple. Make the 1886 Crescent Hotel & Spa your 2020 Spring Break headquarters.
Once famously stated, “Sometimes the most productive thing you can do is relax.“ This is how that happens in Eureka Springs and at the 1886 Crescent Hotel & Spa.
Here are four suggestions for this year’s winter season to include in your escape to Eureka Springs:
1) Warmth – While it may be chilly outside while roasting a s’more around the campfire at outdoor skating rink, or on a mountain bike ride rolling along an Ozark hillside, warmth awaits back at the hotel proper. Crescent guests can enjoy the hot tub outside the New Moon Spa or stretch out under the stars soaking your muscles in the 90 degree-plus “hot pool” prepared evenings from 4 p.m. to 7 p.m.
Continue your evening with a hearty meal finished with a warm brandy before heading to your room to snuggle in one of our comfortable beds with your special someone.
2) Find Yourself – With little time these days to take a deep breath and enjoy the moment, an escape to Eureka Springs is the path to finding yourself. Enjoy any set of services that can help bring you back to center at the New Moon Spa & Salon.
Once relaxed, your recentering meditation can continue during a morning stretch, or step outside and travel at your own pace along the easy hiking trails that start and end at the Crescent. Getting back to nature is as easy as walking out of the hotel’s front door of this mountaintop resort. View Daily Resort Activities.
3) Give a Gift to Yourself – Perfect for you and uniquely found in Eureka Springs over the winter season is what everyone needs right now: a day of eclectic shopping, a fine meal, and a glass of wine.
Eureka Springs is your ideal host, with its nearly 100 local shops and galleries, none are a chain, none are big box, and a downtown that offers up to 21 restaurants, cafés, bars and bistros.
4) Every Day Is Different– With the change in season, so changes the many things to do in the Ozarks and at this mountaintop spa resort.
For a limited time, the Crescent Hotel returns one of the most popular activities in which this Historic Hotel of America has ever ventured: an outdoor skating rink with natural ice. “We create lifetime memories,” said Jack Moyer, hotel executive vice president and general manager, “and that is the reason why our hotel decided to add a ‘frozen pond’ in our Fountain Garden.” The rink and curling lane will be open, weather permitting, Thursday through Monday 5 p.m. to 8 p.m. as well as some extended hours on Saturdays.
The winter season in this Ozark mountain village continues to be active with mountain biking, soft day adventure hiking and eagle watching on Beaver Lake. Downtown walking tours are far more pleasant than during the peak of the summer heat. Turn-of-the-century architecture strolls reveal hidden treasures previously covered by the spring, summer and fall leaf canopies.
Indoor resort activities continue at the Crescent and are expanded to include appropriately spaced game rooms for challenging one another to your favorite board games or simply collaborating on putting together a stimulating puzzle.
The darkness and quiet of winter only add to the thrill of staying on property to enjoy the greatest tour ever offered: the Crescent Hotel Ghost Tour. This world-renowned encounter to the other side will introduce you to the more famous “guests who checked out but never left”, give you a chance to discover a few apparitions of your own, and finally will escort you on an eerie trip down into the macabre morgue.
So, this winter season, experience Eureka Springs and the 1886 Crescent Hotel & Spa where every day is warm, enlightening, rewarding and different. In other words, every day is good… a great way to wind up 2020.
When ol’ man winter moves into the Arkansas Ozarks, families can still find fun at their favorite winter mountaintop spa resort hotel, the 1886 Crescent Hotel & Spa. Why? Two great reasons: return of ice skating; and great food served family-style, something called ~La Cena.
Ice Skating – The Crescent Hotel proudly announces that on Thursday, January 7 comes the return of one of the most popular activities in which this Historic Hotel of America has ever ventured: an outdoor skating rink with natural ice. “We create lifetime memories,” said Jack Moyer, hotel executive vice president and general manager, “and that is the reason why our hotel decided to add a ‘frozen pond’ in our Fountain Garden.” The rink and curling lane will be open, weather permitting, Thursday through Monday 5 p.m. to 8 p.m. as well as some extended hours on Saturdays. “We have also created a festive environment adjacent to the rink,” Moyer added, “with a nightly fire pit as well as tables and chairs where the family, when off the ice, can gather and perhaps enjoy a hot cup of cocoa and other beverages from our refreshment stand.” Both ice skating and curling (the Olympic sport of gliding “stones” from one end to the other, much like “frozen shuffleboard”) will take place during the open hours. Ice skates in a wide range of adult and children sizes are available for rent.
~La Cena – And to give the family plenty of energy to glide across the ice skating rink comes ~La Cena (CHEE-nah). This new dining concept is in keeping with the Italian tradition of the whole family gathering around the dinner table each evening for a sumptuous dinner and is now being served in the Crescent’s Crystal Dining Room Restaurant. The hotel’s culinary team creates old-style Italian dishes, served in generous portions “family-style” so everyone at the table can “have a taste”. And taste they will. Shareable family entrees include: Spaghetti and Meatballs, Veggie Meatless Spaghetti, Classic Lasagna, Veggie Lasagna, Classic Chicken Alfredo, Chicken Pesto Alfredo, Lobster Shells and Cheese, Cioppino (a seafood stew), Chicken Carbornara-ish, and Mushroom Ravioli al Fresco. If perhaps a pizza sounds perfect, pizza made famous upstairs in the hotel’s SkyBar Gourmet Pizza is also available downstairs at ~La Cena. Menu varieties include Smokey BBQ Chicken, Carnivore, Herbivore, Bella Supreme, and Mediterranean. ~La Cena is affordable and will fill the entire family with food and fond memories. ~La Cena is being served Thursday through Monday evenings from 5 o’clock to 9 o’clock. “To-Go” packaging is also available.
Locals’ Night and other special offers – Every winter Monday at both ~La Cena and the Crescent Hotel’s ice rink is “Locals’ Night”. At ~La Cena, all kids 12 and under on those nights eat free with one complimentary children’s meal with a paid adult entrée. For Carroll County residents on those same Monday nights, the skating rink offers free skating. Another winter offer is that at ~La Cena, every Thursday through Monday night from 5 p.m. to 9 p.m., with every entrée purchased a complimentary ice skating session will be given.
For Decades Cats provide a “Purr-fect” Touch to The 1886 Crescent Hotel & Spa
Recorded history of 1886 Crescent Hotel & Spa shows that a feline has been one of the mainstays of their gift of hospitality to those who visit this Historic Hotel of America. That history continues. There may have been many other cats that walked the halls of this mountaintop spa resort since its grand opening on May 1, 1886, but it wasn’t until 1973 when hotel records show an orange tabby, named Morris, walked into the lobby and stayed… for 21 years. This cat became such a fixture of the Crescent that he was referred to as “the general manager.” “This cat became the cat of not only the hotel, but also the community,” a local resident recounts. “During those years, no visit to the Crescent would be complete without a Morris sighting, or better yet, a chance to pet this hospitality icon. And since the Crescent was -and continues to be- the center for so much community activity, their cat became our cat. We loved it when we would see him enter and exit through his specially constructed kitty door. The portal was flanked on both interior and exterior sides by carpeted steps to allow ease of coming and going.” To further prove the heart-felt sentiments of local citizens toward this feline, when Morris died, more than 300 people attended his farewell ceremony held at the hotel. His wake was followed by his interment on the hotel property. “Today, visitors can step outside to our East Lawn area and see Morris’ headstone. His photo and remembrance poem grace our lobby,” explained Jack Moyer, general manager of the Crescent. Read More…
That poem reads: “In memory of Morris, the resident cat at The Crescent Hotel~ He filled his position exceedingly well. The General Manager title he wore, Was printed right there on his own office door. He acted as greeter and sometimes as guide. Whatever his duties, he did them with pride. He chose his own hours and set his own pace, The guests were impressed with his manners and grace. Upstairs and down he kept everything nice. They might have had ghosts, but they never had mice.”
“Our guests seem to appreciate our love of animals even after their passing. Some will stop in simply to see Morris’ final resting place,” Moyer added. Marty and Elise Roenigk, upon purchasing the hotel in 1997, wanted to ensure that the hotel’s pet friendly legacy was carried forth. Therefore, early in their proprietorship, a brown Siamese-mix feral cat named Tiddles, was welcomed into the hotel and stayed for a couple of years touching the hearts of thousands of hotel guests. Upon Tiddles’ passing, Marty Roenigk purchased a white cat that proved not as social as his predecessors. Spook, as some called him, was adopted finding another home. For, as Marty said, “Some cats are not designed for the lodging industry.” Feral cats seem to work best at “Arkansas’ Symbol of Hospitality”. Two such critters that were born, nursed and then abandoned in the warm boiler room of the hotel in 2003 became the next hotel cats. Their names: Frisco and Shadow. These two female kitties played their parts very well. Frisco was a sweet cat that loved to sleep with guests in their room, which often surprised members of the housekeeping staff if the nightly tenant failed to shoo the cat out into the hallway before checking out. It could have been the six toes on each of her front paws that caused her to appear to be a uniquely endowed “ghost chaser”. Frisco left the hotel in 2009. Shadow, who was quite shy, put the hotel in the good paws of Frisco in 2007 when she departed the hotel for quieter, less trafficked environs. And almost in the same swing of the cat door as Shadow exited, entered another feral feline, Rufus. Rufus loved to be photographed, although no copies of his image can be found. He had a crooked tale and loved wedding receptions. All too often, to the chagrin of wedding guests, he would be “escorted out” by hotel banquet staff. He left the hotel on the heels of Frisco in 2009. That same year during Halloween week, the duo of Casper and Jasper strolled into “The Grand Ol’ Lady of The Ozarks”. Casper, that loved to lounge in the lobby looking for rays of the sun and follow leashed canines throughout the lobby, decided to leave the hotel after a couple of years in residence leaving the purring responsibilities to Jasper, a role he holds even to this day. It has been said by many that Jasper is a bit of a scoundrel. This big, black, long-haired cat with white paws and chest, loves to hide under baggage carts, swat at passing shoelaces, but always staying out of sight. He, like his predecessor Rufus, is a big wedding fan. Anonymous staffers have said he has a penchant for white tablecloths, punch bowls and wedding cakes, although no photographic proof exists for those allegations. One proven fact is that Jasper loves to curl up in the large lobby flowerpots, an action that always garners several, “Aw, honey, look… isn’t he cute!” guest comments. One last annotation for cat lovers is that there is a good chance Crescent visitors of today can still meet the hotel’s feline patriarch, Morris. It has been reported quite often by hotel guests, especially when they are seated in the lobby near Morris’ pictorial homage, that they have felt “a cat” rub up against their legs. Audio recordings by several paranormal investigators have captured his warm purr which is “purr-fect” for America’s Most Haunted Hotel.
Many think the history of 1886 Crescent Hotel & Spa of today started on May 20, 1886 when the grand opening of “the finest hotel west of the Mississippi” held its grand opening gala in the hotel’s Crystal Ballroom. Actually, the history of today’s Crescent Hotel started about two decades ago shortly after Marty and Elise Roenigk purchased “The Grand Ol’ Lady of The Ozarks” on February 28, 1997.
On the date of the Roenigks’ purchase, the hotel was not that grand. In fact, the Crescent was in pretty bad shape. The primary reason that Marty and Elise purchased the Crescent was because of their history as preservationists. They did not want to see this hotel, this historic structure fall into complete ruin.
In May of 2000, at a huge garden party in the hotel’s Fountain Garden, the Roenigks announced their 10-year goal to fully restore the Crescent to its original grandeur. The event was called the “Dawning of the Crescent’s Second Golden Age”. Mr. Roenigk said that the hotel’s future would be based on a concept he called “economic sustainability”. The process began.
Marty, along with Hotel General Manager Jack Moyer crafted his goals into a workable plan. The plan was made doable by Marty and Elise’s preservation spirit allowing the 10-year plan to be accomplished. Marty’s goals became a reality thanks to a hotel team of professionals led by Moyer and the development of and strict adherence to a hotel creed created then; still followed today. That creed has four tenets: create lifetime memories, build the individual, protect the irreplaceable, and be community minded. This creed and good solid plans economically supported by ever increasing revenue from room rental, weddings, food service and more, saw the “golden age” prophecy not only come to fruition but get even brighter in the past 20 years.
The “stone and mortar” developments of the Crescent during the last 20 years have been quite expansive led by a team of design and construction preservationists.
>Design and construction of the fifth floor that was completely destroyed during a devastating fire in 1967. The design, led by architect Laura Derrick was carefully crafted to replicate the skyline of the original structure. The interior of that design was artfully styled using the techniques of Frank Lloyd Wright to serve as living quarters for the Roenigks and, worth noting, is the highest point in Carroll County.
>Improvement of the overnight room product through annual upgrading of up to 20 sleeping rooms each and every year. Initial improvement included painting walls in Victorian colors highlighted by Richard Pollard’s hand-stenciling, efforts that are also seen in the hotel’s lobby. Further enhancements include newer, historically themed furnishings; bathroom renovations; and clever redesigns to make nineteenth century rooms more twenty-first century “guest friendly”.
>Development of “dead space” in a historic adjacent and connected building -the old servants’ quarters- that had not been used for more than 75 years. Thanks to the cooperation of the University of Arkansas-Fayetteville, this project became the “class assignment” of their interior design school students and a winning “assignment” was chosen by the Roenigks. Following detailed construction and furnishing, the Crescent netted four, upscale and very popular Annex Suites.
>The most aggressive room development came in 2008 when plans were drawn up for the construction of four two-bedroom, “treetop cottages”. In order to blend with a Eureka Springs’ look, architect David McKee patterned designs in the E. Fay Jones (a student of Frank Lloyd Wright) style, in a special corner of the hotel’s 15 mountaintop acres. Two-buildings, two-stories each, with floors connected by an elevator in each building, made the perfect location for wedding and family groups desiring a little more seclusion and privacy.
To enhance the burgeoning wedding offering at the Crescent, the Conservatory was built on the footprint of the original conservatory utilized by the Crescent College for Young Women, the prestigious girls’ school that occupied the hotel from 1908 to 1934. This new glass enclosed room has become the most popular venue for wedding receptions. The development of other wedding ceremony sites on the hotel grounds includes the expanded Fountain Garden; the East Lawn and Gazebo; and the new, rustic Glenwood Hollow carefully carved out of an Ozark hillside.
The spa industry had become such an integral part of quality hotels, the Roenigks realized early on that the Crescent needed one to establish the Crescent as a year-round resort. That realization was followed by the careful development and opening of the New Moon Spa, a concept of local Cat Zorok, which began with a small fitness gym, an aerobic area, and a pair of treatment rooms. Specially designed private rooms were added for traditional and nouveau massages, facials, and other body treatments. A “chill room”, complete with a juice bar, was added for the “living room” comfort of spa customers to utilize before and after treatments.
But the New Moon Spa & Salon continued to grow and now occupies the entire footprint of the hotel’s Garden Level with numerous innovative additions.
>Replacing the original fitness area with a salon and bridal studio. The salon offers full hair, nails and makeup services for guests and brides who need hair styling, manicures, pedicures, waxing, etc. It should be noted that history was preserved during this transformation phase when the old “duck bowling” lanes were uncovered below the existing floor. The floor was lowered to the wooden stripes’ level. These contrasting “stripes” are now the design focal point of the salon. The Bridal Studio was added to allow brides and their entourage a private place for pre-wedding dressing and beauty preparation. This studio also provides easy access to wedding venue sites easily accommodating the bride’s “surprise reveal” to the groom in waiting. Replacement of the juice bar enabled an adjacent retail area to be developed allowing guests to take home product used during their spa and salon treatments.
>Reflecting the New Moon’s beginnings, a fitness room that includes two Peloton bikes and a Peloton treadmill has recently been added. This, coupled with a large outdoor hot tub and an infrared sauna, adds not only to the spa but to resort activity opportunities as well.
Food service has continued to be a staple of the Crescent, however the “golden age” put a new focus on reestablishing consistent food quality and enhanced dining patron service.
>The Crystal Ballroom became the Crystal Dining Room Restaurant, although still available as a ballroom for special occasions and large wedding receptions. Fine dining in the evening, breakfast each morning, and a well-attended Sunday brunch was the first “golden” phase of this restaurant. However, as the ever-changing tastes and desires of the market were recognized, the offerings changed. First came evening dining with a new entrée focus under the name 1886 Steakhouse. Then brunch was replaced with a “breakfast feast”. With the steakhouse theme dropped, the current CDRR dinner offering is a concept called ~La Cena featuring Italian cuisine with popular dishes served in generous, shareable portions family-style. Breakfast continues to be served every day with “the feast” featured on both Saturday and Sunday mornings.
>The fourth floor of the hotel in 2000 was the Top of the Crest; a simple place to grab a cocktail. That space was then updated to mark history while featuring unique décor, a full selection menu for casual daytime and evening dining, and the new name and theme of Dr. Baker’s Bistro & SkyBar. Today this space is known as SkyBar Gourmet Pizza which overlooks the Ozark Mountains from its awninged alfresco seating. Its award-winning pizzas can be served for seating indoor or out, delivered to guest rooms, or even delivered throughout the city of Eureka Springs.
The Crescent’s reputation as “America’s Most Haunted Hotel” has grown exponentially in the past 20 years thanks to 17 national and international paranormal television shows that have featured this Historic Hotel of America as a definite mecca for “friendly” spirits. The biggest boost came in 2019 when, purely by accident, the midden of Norman Baker, the charlatan who ran the hotel as a “cancer-curing” hospital in the late 1930s, was uncovered. A certified archeological dig found hundreds of bottles of Baker’s “secret formula” as well as jars containing “medical specimens” that had been surgically removed from patients. This expansive collection was added to the already macabre ambiance of the hotel’s “morgue” with its autopsy table and cadaver walk-in cooler, leftovers from the Baker years. All of these ghostly aspects are on display during nightly hotel ghost tours.
Fun additions were not overlooked for the “golden age”. A full, year-round schedule of daily resort activities has further enhanced the Crescent’s reputation as a destination resort. The creation of the Frisco Sporting Club with its popular hatchet throwing; huge yard games; woven, free-flying swings; bonfires complete with ghost stories and s’mores are just a few of the activities associated with this club. Added to that are such scheduled activities as nature hikes, walking trails, mountain biking trails, history tours, sunrise yoga, wine tastings, watercolor art classes, and many more. With this level of guest offerings, “Mountaintop spa resort” has become the Crescent’s new brand.
Seasonal activities now also abound. For example, during “Christmas at The Crescent”, guests can enjoy a hay-sleigh ride, a stroll through the sparkling Christmas forest, Santa’s Brunch, a “Path of Memories” light display, and the Victorian holiday style decorations throughout the hotel.
The Crescent’s most ambitious resort addition has been the opening of a winter outdoor ice-skating rink that includes a curling lane. Not many hotels this far south have dared such an endeavor as this. Hotel employees say that these vanguard efforts are rewarded with the smiling faces of guests and their children as they glide across the glistening frozen surface, especially those taking to the ice for the first time.
The past twenty years has also seen heartache. The hotel and the entire community were dealt a tragic blow in 2009 when Marty was killed in an automobile accident. But his goals and loving proprietorship of the Crescent have been seamlessly continued by Elise. Her love of the property and its team of employees has never wavered. Her continuation of and the commitment of the staff and management to the hotel’s two-decade-long efforts have secured the Crescent’s reputation as a successful, well-respected destination resort hotel and “The Symbol of Arkansas Hospitality”.
The 1886 Crescent Hotel & Spa is located at 75 Prospect Avenue, along Eureka Springs’ Upper Historic Loop.
Special Note: Arkansas requires Masks in all Indoor Spaces through March 31, 2021
1886 Crescent Hotel & Spa
1905 Basin Park Hotel
RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic.
The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.
Jack V Moyer
Executive Vice President
GENERAL/ALL STAFF PROTOCOLS
Staff with a Temperature exceeding 100.4 will be required to return home.
Staff is required to wear a mask while working indoors as well as in areas where 6ft social spacing is unavailable each day.
Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests.
Through March 31, 2021
Masks are required inside the Crescent and Basin Park Hotel.
Restaurant patrons will be required to wear a mask until order is placed.
Beginning April 1
Masks are recommended in all interior spaces
Masks are Required on tour, spa and riding in the shuttle
Guests are advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.
Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.
Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.
There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish. Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.
Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs
GUEST ROOMS PROTOCOLS
Modified stay over service is in effect.
See the front desk for details
No room access from employees during stay.
Plexiglas shields for the front desk with a 6″ gap at the bottom
Express checkout (key drop box)
Keys to be sanitized after every use.
Groups must be family in order to ride together. Independent parties must ride separate.
FOOD & BEVERAGE PROTOCOLS
Clean and sanitize reusable menus.
Dine-in service shall require seating to maintain 6 foot physical distancing between tables.
All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests.
THROUGH March 31, Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.
Events will be held to a capacity of 50% of any given space
Crystal Ballroom — 248 – (125 temporary Capacity through June 30)
Conservatory — 96 – (50 temporary Capacity through June 30)
Barefoot Ballroom –200 – (100 temporary Capacity through June 30)
Meal service will encourage plated/served meals.
Manned buffets are optional but not desired
Beverage service (coffee, tea, water) will be served by a server.
Bar service with social spacing
Servers will wear Masks
SALES TEAM PROTOCOLS
Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.
Sales Team to create diagrams ensuring social distancing… tables must be 6 feet apart.
All Vendors attending the event must follow employee protocol
Guest & Providers remain in masks.
Infrared Sauna –By appointment only. Single use only.
Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.
Ensure all single use items are new.
Guest face down breathe in pillow covering
Temperature checks will required for BOTH employees and Clients guests.
Anyone above 100.4 will be sent home and/or appointment canceled at no cost.
Hot Tub Single use only. NMS/CH appointment only.
Activities will be provided to in house guests in a responsible manner with a focus on outdoor and open spaces.
6 feet of social distancing at all times during the activities.
If everything is Different – Have a Different Wedding Celebration
This year, the Crescent Hotel is inviting Brides to Consider a Winter Wedding that is unique to 2020.
Pairing together the Traditional Wedding Conservatory with the not so traditional Ice Skating Rink, Campfire and Curling Stones, 2020 brings us a winter wedding packages for 50 guests that is certain to bring Lifetime Memories, Fun photos and stories to be told for years to come.
Your event includes:
Beautiful Ceremony and 2 hour Reception in The Conservatory
Cake & Punch
Ice Skating w/ skating instructor
Smores around the campfire
Curling and other fun winter games
Package rate is $2060 (includes tax and service charge.)
Additional rental hours and services may be added at a modest additional cost.
Dates available are fromJanuary 1 – February 28, 2021
Call 800-903-4940 or email email@example.com