Guest Room & Hotel Policies

• The 1886 Crescent Hotel & Spa has a limit of three occupants in any Premium guest room at any point and four occupants in Parlor Suites and Penthouses.
• The policy further states that accepted guest courtesy provides that no guests will be allowed to loiter in the hallways and that guest room doors will remain closed. Noise deemed excessive by the hotel after 10:00 PM will provide reason enough for a request to tone volume to a lower point.
• Two such requests may result in eviction from the premises with no refund of charges.
• Online Booking are available up to 18 months in advance.  Bookings made greater than 18 months are Non-Guaranteed and are subject to change on Rate & Availability.

• Advance purchase rates are non-refundable
• Rates do not include 14.375% (bed, city, county & state taxes) & 3% (voluntary service charge.)
• Rates are based on double occupancy. Extra-person charges may apply.
• The credit or debit card used at the time of booking will be pre-authorized 72 hours in advance of check-in and charged for one-night room & tax 48 hours prior to arrival. If your method of payment declined, your booking is subject to cancellation.
• A daily resort pass fee of $19.50 plus tax will be added to your room account and includes the following services: Daily activity/program, Free parking downtown (excludes Saturday), High-Speed Wireless Internet, Free local and credit card calls, Downtown Shuttle,  Daily Resort Programming (yoga stretch, pool parties, afternoon social, wine/beer tasting and more!)
• Reservations are subject to availability and must be made in advance.
• The 3% voluntary service charge will apply to all guest room sales and is shared wholly with traditionally non-tipped employees.
• Check-in time is 4:00 p.m and check-out time is 11:00 a.m.
• The cancellation policy is 48 hours prior to arrival. If you cancel your reservation within 48 hours of arrival, you will be charged 1 night room and tax.
• Guests must be 18 years of age to rent a room.
• Pets are allowed at a fee of $35 per night.
• The Crescent Hotel & Cottages are Non-Smoking.

We STRONGLY encourage you to make reservations in advance for Spa appointments and evening dinner.

• New Moon Spa & Salon: 479-253-2879
• Crystal Dining Room: 877-342-9766

Ghost Tours have a limited occupancy per tour and regularly sell out. We strongly recommend an advance purchase on www.reserveeureka.com

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