Update on Hotel Actions on COVID 19

4/1/20

To Our Valued Guests:

I am writing on behalf of the entire Crescent Hotel family to assure you that the health and safety of our team members, guests and community remains our top priority.  As the novel coronavirus 2019 (COVID-19) is having a major impact in the United States, our thoughts are with all those who have been affected by the virus.  Because this is a rapidly-evolving situation, we feel it is important to reach out to you about the steps we are taking across our property to help keep you, our team members and our community safe and healthy.

For Your Protection and in compliance with the Office of Governor Asa Hutchinson the hotel has taken the following precautions to lessen risks.

Steps include but are not limited to:

o    Increased cleaning of the public areas, hard surfaces and bathrooms

o   Guest Rooms are OPEN with modification

  • Check-in is through a Remote Station
  • Elevator usage is restricted to single party and like travel groups
  • Post Departure – guest rooms are placed OOO for a 24 hr period
  • Stay over service to the guest room has been temporarily suspended
  • Linen change is available upon request

o    CH Breakfast will be open from 8 – 11 am for Room Service or To Go

o    Non-Guests have been restricted from entering the hotel

o    SkyBar Gourmet Pizza is available for ToGo or Delivery from 12-8

o    Resort Activities have been modified to open-air self guided adventures.  No Resort Fee is charged

o    The New Moon Spa is available by phone however closed until May 1st.

o    While no Ghost Tours are available, Room 3500 has been reserved for guest viewing and the morgue will be open between 9 – 10 pm (Tuesday – Sunday)

o    To stay updated on changes to hours of operation please visit Crescentresortpass.com

We will continue to implement preventive measures in line with the recommendations of the CDC, other health agencies or as directed by the Office of the Governor.

With that said, there is an active Travel Advisory for travelers from New York State, New Jersey, Connecticut, Louisiana and all International Destinations.  We will be unable to accommodate visitors from these locations.  (See the Travel Advisory) Furthermore, should you have personal concerns related to your health or travel that might warrant a modification to your travel plans there will be no cost to cancel or change your reservation or ticket.  If you secured your reservation through a third party (Expedia, Booking.com, etc) you will need to cancel through that booking agent.

We value each guest that honors us with a visit to our destination, and we look forward to serving your upon your next visit to Eureka Springs and our properties.

Cordially,

Jack Moyer

Executive Vice President