What’s to Come…Fall Travel

Crescent Hotel Is Ready for Fall Travelers

crescent hotel fallFollowing a most successful summer thanks to careful and responsible attention to the safety of guests during these pandemic days, the 1886 Crescent Hotel & Spa now has turned its focus to be in ready for fall travelers.  For it is the fall of the year when this Historic Hotel of America sees its greatest influx of those wanting to escape to Eureka Springs and the Arkansas Ozarks.

“We are open to 100 percent capacity in our lodging offering,” said Jack Moyer, general manager and executive vice president, “while continuing to maintain protocols that reflect social distancing in our restaurants and ghost tours.  Our New Moon Spa & Salon will also keep its high-degree of safety for its customers to ensure peace of mind and wellness for its patrons.”

Eureka Springs itself has embraced Arkansas’ governor’s suggestions adding a community wide sense of wellness comfort which includes the wearing of masks.  This coupled with this village’s vast array of outdoor activities and opportunities make a fall visit to this popular destination even more inviting.

crescent hotel Located at the midpoint of open-space attractions like Beaver and Table Rock lakes; rivers such as the White, Kings and Buffalo; and a network of both easy and more challenging hiking and mountain biking trails that crisscross the community and its environs, Eureka Springs is ready for those fall visitors looking for safe distancing and a great getaway.  The Crescent itself boasts 15 acres of gardens and pristine woodlands for guests to enjoy this fall whether on their own or in taking part in the resort hotel’s list of daily activities.

Crescent Trail Hikers“It has become very clear that our strict adherence to safety protocols will continue to be the key element in our fall strategy,” Moyer explained.  “This promise to guests is so very important to our fall customers, especially those active seniors looking for their own, safe, Xanadu.”

Moyer noted some of the steps to be taken to welcome the traditional fall travel group, a group that tends to be a bit older and more conservative, “We plan to focus our activities on open spaces and the fresh air of the Ozarks.  Most resort activities will be narrowed to reduced capacity and by reservation only, the spa will continue temperature checks on arriving patrons, and preferential room blocks will be given so multiple guest travel parties can be closer to each other.  Smaller attendance size of events, such as weddings, will be maintained, and a Eureka Springs Guidebook, listing other shops, restaurants and attractions that share strict protocols, will be given to guests.”

  • Moyer went on to say that further specific considerations at the Crescent include:
  •  Patrons limited to 16 per each nightly ghost tour; but with multiple tours
  • Modified breakfast beginning at 7 a.m.
  • Shifting ~La Cena, the restaurant’s Italian-style dinner fare, to a 4 p.m. opening
  • Outdoor seating of balcony rooms divided side-to-side with canvas privacy separators.

crescent hotel “Those guests who choose to visit in the fall enjoy cooler temperatures, spectacular fall color, and an emphasis on open-air experiences,” Moyer concluded.  “Guests will be directed to adjacent driving tours of the region as well as scenic sojourns for those who might enjoy hiking or mountain biking, casual strolls, sightseeing and memorable dinners.  In other words, fall travelers can visit us in a relaxed frame of mind, ready to fully enjoy their days with us for our team of tourism professionals are dedicated to living up to our recognition as the ‘Symbol of Arkansas Hospitality’.”

 

Peak Week in the Ozarks November 2nd

Book Your Stay

 

Hotel Operational Protocols

TEMPORARY OPERATIONAL PROTOCOLS

The Crescent & Basin Park Hotels

RESPONSE TO COVID-19 – The following operational protocols were created as a response to the COVID-19 pandemic. The Crescent & Basin Park Hotel’s top priority is the health and safety of our guests, staff, and community.

Jack V Moyer

Executive Vice President

_______________________________________________________________

TABLE OF CONTENTS

GENERAL/ALL STAFF PROTOCOLS……………………………………………………………3

Departmental Guidelines……………………………………………….4

GUEST ROOM PROTOCOLS…………………………………………4

FRONT DESK……………………………………………………………5

CONCIERGE……………………………………………………………..5

SHUTTLE…………………………………………………………….…..5

FOOD & BEVERAGE PROTOCOLS….………………………………6

BANQUETS/MEETINGS……………………………………….………8

SALES TEAM PROTOCOLS………………………………………….9

SPA PROTOCOLS……………………………………………………..10

ACTIVITIES……………………………………………………………..12

GHOST TOURS………………………………………………………..13

 

GENERAL/ALL STAFF PROTOCOLS

ALL STAFF- SAFETY & HYGIENE

  • Temperature taken of all staff upon entering property. If temperature is higher than 100.4 degrees, staff is asked to return home.
  • Masks & Gloves. (PPE) will be issued to staff upon entering property and staff is required to wear a mask while working indoors as well as in areas where 6ft social spacing is unavailable each day. Gloves will be provided to employees whose responsibilities require them to be in direct contact with guests. Overnight guests will be provided a mask upon check in.  Restaurant patrons will be required to wear a mask until order is placed. Masks are required in the Crescent lobby and spa.
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least 6ft away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to honor guidelines and appropriate distancing.  Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 6ft away from guests and other employees whenever possible.
  • Hand Sanitizer. Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, in all public restrooms, restaurant entrances, vending area, resort host/retail area, venue rooms, spas, elevators, and exercise areas.
  • Hand Washing. Correct hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. Employees must wash their hands after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after a shift.
  • Signage. There will be health, hygiene and Arkansas Department of Dealth Directive reminders throughout the property for staff and guests. All hand sinks and employee restrooms have correct hand washing signs in English and Spanish.  Signage will be placed at the front of restaurants to alert patrons not to enter the facility if they are sick or have symptoms such as cough, sore throat, fever or shortness of breath.
  • Cleaning Products. Our hotels use cleaning products which meet EPA guidelines and are approved for use and effective against viruses. All managers inspect daily cleaning supplies and coordinate with Stewarding on needs

 

Departmental Guidelines

 GUEST ROOMS PROTOCOLS

  • Guest Requirements.

-100% Hotel Capacity

  • Masks required in lobby.
  • All surfaces to be disinfected after every departure.
  • Jacuzzi tubs  cleaned and cycled with a bleach or alternative after every checkout.
  • Guest room doors, handles, remotes, windows, furniture, and seating to be disinfected with Quat 64.
  • No stay over service. No room access from employees during stay.
  • Disinfect all stair railings and public area door knobs at least twice a day.
  • Elevator. A sign will be posted about not riding the elevator with strangers.  Families can ride the elevator together assuming they are practicing social distancing as a family unit.  Buttons and handrails need to be wiped down 3 times a day.
  • Encourage guests to be environmentally friendly.
  • Safety Officer.

-Hotel will schedule a safety officer during periods where social distancing is not available.

-Daily chemical usage training, inventory and distribution.

-Responsible for sanitizing housekeeping carts, linen carts, laundry room equipment, etc.

-Performs daily temperature checks on all staff.

-Monitors and maintains continued protocols.

 

FRONT DESK

  • Plexiglas shields for the front desk with a 6″ gap at the bottom, temporarily.
  • All luggage carts restricted to employee use only (require being moved from fireplace area.)
  • Express checkout (key drop box)
  • Keys to be sanitized after every use.
  • Employee keys to be sanitized upon checkout and checkin.
  • Remove couches from lobby area and provide chair seating.

CONCIERGE

  • Social Distancing of at least 6ft must be maintained.
  • Hard surfaces will be frequently sanitized throughout the day.  Concierge to sanitize with gloves and mask on.
  • Please avoid physical contact with retail items unless necessary.  Once an item is touched it gets put aside for it to be wiped and reset at a later time

SHUTTLE

  • Driver will deep clean surfaces in the shuttle at the beginning of every shift.
  • Driver will wipe hard surfaces between guest rides.
  • Groups must be family in order to ride together. Independent parties must ride separate.
  • Masks required
  • Routes will be restricted to and from hotel parking areas and from hotel to hotel.

 

FOOD & BEVERAGE  PROTOCOLS

OPERATING HOURS

Crystal Dining Room Breakfast 8 am – noon, daily

  • Breakfast operation will be in the dining room at approved capacity, plated menu service only.
  • Room Service will also be available.

SkyBar Gourmet Pizza Open Daily

  • Masks required for entry
  • Masks required for all service personnel
  • Curbside and Delivery continues
  • Skybar open

Main Street BBQ Bus Open

  • 103 N. Main Street

Balcony Restaurant Open Daily

  • Tables have been spaced 10 ft apart.
  • In service breakfast box available Sat, Sun & Mon to overnight guests.
  • Servers to wear masks & gloves.

PROTOCOLS

  • Food Safety.

-Discard all food items that are out of date.

-Change, wash and sanitize utensils frequently and place appropriate barriers in open areas.

-Person in charge is ServSafe certified and that their certification is up to date, and provide food handler training to refresh employees.

– Remind third-party delivery drivers and any suppliers of the internal distancing requirements

  • Cleaning and Sanitizing.

Thoroughly detail-clean and sanitize entire facility with a focus on high-contact areas that would be touched by both employees and guests.

Between seating’s, clean and sanitize table condiments, digital ordering devices, check presenters, self-service areas, tabletops, and common touch areas. Single-use items should be discarded.

Clean and sanitize reusable menus. Paper menus will be discarded after each customer use. Implement procedures to increase how often you clean and sanitize surfaces in the back-of-house. Avoid all food contact surfaces when using disinfectants.

Hand sanitizer stations will be readily available to guests.

– Kitchen. All hand sinks in kitchen will be inspected for supplies at the end of every shift. Continue disinfecting hard surfaces and touch points throughout the day.

  • Dining. 

-Dine-in service shall be limited up to 60% of total seating capacity.  This includes indoor and outdoor dining areas.

-Seating shall be adjusted to maintain 10 foot physical distancing between tables so occupied seats are 6 feet from seats at adjacent tables.

-All staff will be required to where face coverings (as recommended by the CDC) if they have direct contact with guests.

-Patrons must wear a face covering upon entrance and while in the restaurant until the food or drink is served.

 -Groups shall be limited, not to exceed 10 people.

-Following each meal service, the tables, chairs, menus and any other frequently contacted surfaces including but not limited to, condiment containers, napkin holders and salt/pepper shakers shall be cleaned and disinfected prior to seating the next customer.

-Service may be declined to patrons not wearing masks.

BANQUETS/MEETINGS

With Approval

  • Events will be held to a ceiling of 50 attendees
  • Crystal Ballroom will be available for use when government/CDC guidelines authorize
  • Menu Offering.

-Meal service will all be plated/served meals.  No buffets or food stations until further notice.

-Appetizer service will all be single service.

-Beverage service (coffee, tea, water) will be served by a server.

-Bar service with social spacing

-Servers will wear Masks and Gloves

-Guests will be pre-assigned by seating chart

SALES TEAM PROTOCOLS

Event Planning:

  • Event diagrams to be reviewed on an event by event basis to ensure appropriate social distancing guidelines meet all county, state, federal and CDC guidelines.
  • Sales Team to create diagrams ensuring social distancing…4pp per round table, tables must be 10 feet apart.
  • Obtain place cards from guest for seating arrangements.
  • Educate guest regarding social distancing guidelines and procedures
  • Have guest sign off on Social Distancing Guideline Agreement prior to event.
  • Have Vendors sign off on Social Distancing Guideline Agreement prior to event.
  • Guests are encouraged to stay at the Crescent Hotel. Special wedding rates will be applied by event sales manager to encourage lodging to better manage guest needs.

Sales Interactions:

  • Site inspections and client meetings/planning sessions will be done virtually or appropriately social distanced.
  • Tastings on hold for summer season.

Vendor Guidelines:

  • All Vendors attending the event must wear masks and practice social distancing guidelines and sanitary guidelines.

 

 

SPA PROTOCOLS

NEW MOON SPA & SALON

  • Disinfect all touch points hourly and after every interaction
  • Front desk team disinfecting the entire desk area between each guest interaction
  • Front desk workspace disinfected throughout the day- includes computer keyboard, phones, door handles, light switches and POS equipment
  • All doors and door handles sanitized throughout the shift with each guest entering or exiting the area
  • Retail area sprayed with disinfectant after each guest
  • Waiting area chairs/couches should be removed or spaced in such a manner to accommodate social distancing requirements.
  • Leather chaise lounges sanitized after each guest
  • Place signage in window to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available within the salon/retail/treatment rooms.
  • Hot Tub clean and disinfect all non-porous surfaces. By appointment only. Single use only.
  • Infrared Sauna –By appointment only. Single use only.
  • Fitness Room – Single party use. Clean and disinfect equipment. Bike #2 will not be scheduled for use to create a 6ft distancing.
  • Salon Work Stations.

Clean and disinfect all hair tools/supplies, drawers, chairs, and containers for storage.

-All items on nail stations must either be new, never used or cleaned and disinfected.

-Clean and disinfect all shampoo bowls, tubs, handles, hoses, spray nozzles, shampoo & pedicure chairs.

-Turn on pedicure jets and let disinfectant solution circulate for 10min.

-Ensure all single use materials are new.

-Employees should wear a clean smock between each guest.  Smocks should be laundered after each use or use disposable smocks and dispose of the smock after use on a guest.

  • Treatment Rooms.

-Clean and disinfect equipment and treatment tables.

              -Guest & Providers remain in masks.

-Ensure all single use items are new.

               -Guest face down breathe in pillow covering

– All linens changed between guests.

  • PPE such as gloves, drapes and linens should be changed between each client. These used items will be cleaned and disinfected or discarded in a closed container.
  • Guests of the Salon.

-Appointments only. No walk-ins.

-Payments only by Credit/Debit cards.  No cash. Using credit card on file.

-Curbside retail will continue.

-Minimum of one patron per service provider in business at any one time. Parent is allowed if a minor child is receiving haircut.

-Guests should avoid touching products that they do not plan to purchase.

-Guests will be asked to wait in their car or the outdoor seating patio until provider is ready for their service.

              -Guest are requried to complete an intake form.

-Guests will be asked before entering if they have had a fever or cough in the last 14 days or have been around anyone exhibiting these symptoms within the last 14 days.

-Temperature checks will be given to guests. Anyone above 100.4 will be sent home and appointment canceled.

-Stagger appointments to eliminate multiple people checking in and out at the same time.

-Schedule every other workstation to create a minimum of 6ft distance between guests having services.

– Each guest should be draped with a clean cape.  Capes should be laundered or disinfected after each use or use disposable capes and dispose of the cape after it is used.

 

SPA1905

Staff:

  • Mask required by all staff of the spa.
  • Temperature check of all staff upon arrival. Any person with a fever of 100.4 or above will be sent home.
  • All temperature checks recorded and filed by day.
  • Disinfect all touch points hourly and after every interaction.
  • Spa Coordinators disinfecting the entire desk area between each guest interaction.
  • Front desk workspace disinfected throughout the day – includes computer keyboards, phones, door handles, light switches, POS equipment and bathroom.
  • Retail area sprayed with disinfectant after each guest.
  • Waiting area chairs/couch to be spaced in such a manner to accommodate social distancing requirements
  • Waiting area to be disinfected after each guest.
  • Signage placed to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer available in retail area, waiting room, and all treatment rooms.
  • Hot Tub – clean and disinfect all non-porous surfaces.  Single party use only.  Sign in on clip board provided in Spa Deck entry.

 

Treatment Rooms:

  • Clean and disinfect all equipment, product bottles, treatment tables and stools/ chairs.
  • All linens changed between each guest.
  • Ensure all single use items are new.

Guests:

  • Masks required by all guests in the spa.
  • Temperature check upon arrival. Any guest with a temperature of 100.4 will be sent home and appointment cancelled.
  • Covid screening form to be filled out by each guest to ensure no symptoms or contact.
  • All temperature checks and Covid screening forms will be filed daily for tracing purposes.

 

 

ACTIVITIES PROTOCOLS 

CRESCENT ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • Guests may choose to wear a mask as multiple families will be in the same outdoor location at a time.
  • The program will be included in all room rates and will involve daily activities, Self Guided Adventures, Pool Area and Ghost Tours.
  • Daily Activities:

www.CrescentResortPass.com

www.BasinParkActivityPass.com

  • Pool Area will be open including the bocce ball court and lounging areas.
  •                -Sign in required to use the pool area.

    -Sanitize all cushions on a daily basis.

    -Hand sanitizer station set up for guests.

  • Frisco Sporting Club 
  •              -Sanitize all hard surfaces in between use-Sanitize games in between each family’s use-Attendant on site at activity times to encourage a clean space

    -Hand sanitizer station set up for when an attendant is not available.

    -6 Ft separation for parties around games and fire pit.

 

 

GHOST TOURS

Mask Required on Tour.

Attendance cap of 15 people.

 

 

 


 

 

Activities Protocols

ACTIVITIES PROTOCOL

CRESCENT ACTIVITIES

  • Activities will be provided to in house guests only in outdoor and open spaces.
  • 6 feet of social distancing at all times during the activities.
  • Guests may choose to wear a mask as multiple families will be in the same outdoor location at a time.
  • The program will be included in all room rates and will involve daily activities, Self Guided Adventures, Pool Area and Ghost Tours.
  • Daily Activities:

www.CrescentResortPass.com

www.BasinParkActivityPass.com

  • Pool Area will be open including the bocce ball court and lounging areas.
               -Sign in required to use the pool area.

-Sanitize all cushions on a daily basis.

-Hand sanitizer station set up for guests.

  • Frisco Sporting Club 

-Sanitize all hard surfaces in between use-Sanitize games in between each     family’s use

-Attendant on site at activity times to encourage a clean space

-Hand sanitizer station set up for when an attendant is not available.

-6 Ft separation for parties around games and fire pit.

 

Tips, Guidelines & Pricing

First of all, congratulations on your engagement!  We are so happy that you are considering our historic hotels for your big day.  We own both the 1886 Crescent Hotel & Spa and the 1905 Basin Park Hotels in Eureka Springs, Arkansas.  Our properties offer wedding ceremony and reception venues both indoors and outdoors…historic ballrooms to garden settings to a wedding in the woods site.  And, your guests can also overnight right here at our hotels as your families and friends arrive for your wedding weekend.  Our seasoned wedding team offers the expertise to guide you through the planning process.

We totally understand the decisions you are making right now and offer the following information to assist in your planning.  The information and tips listed here tend to be the most frequently asked questions we get.  We hope this helps.  In addition to reviewing the information here, we would love to have the opportunity to set up a time for a planning call via phone, or even better, a site tour of the hotels so we can meet you personally and walk you through the various venues we have to offer.

As you begin thinking about your wedding date, think also about the estimated number of guests who would attend. This will help us to suggest which venues might work best for you and we can then direct you to the appropriate Wedding Sales Manager.

You can reach us here: Jodie English Brown  479-363-6322 or english.jodie@gmail.com

We look forward to being a part of this special time in your life.  And, once again, congratulations!

_____________________________________________________________________

How to book your Wedding Celebration at the 1886 Crescent Hotel & Spa and/or the 1905 Basin Park Hotel:

  1. Contact us with your inquiry.

You can do this through our website (www.eurekaspringsarkansasweddings.com) or by the contact information listed above. We are also active with several online wedding booking sites.  Please note in your initial inquiry your preferred method of communication (email or phone).

  1. Once we have your inquiry, your Wedding Sales Manager will work with you to check available dates, costs and guidelines.
  2. Once you have decided on a date and venue, your Wedding Sales Manager will email your contract to you.  You will have 2 weeks to return your signed contract with your deposit, which is $1500 and non-refundable.
  3. Once we have your contract and deposit, you are booked!  Our Wedding Team will assist you with the planning process. 

SOME FREQUENTLY ASKED QUESTIONS:

Packages vs. Ala carte Pricing

Our packages are a good value and offer a lot of convenience. However, a package is not your only option.  We also offer ala carte pricing.  You can see our current wedding packages at www.eurekaspringsarkansasweddings.com.

With ala carte pricing, we provide the venue space, furniture, linens (if you choose black or white), and service ware as well as set up and clean up.  You would be responsible for cake, flowers, photos, decorations, and any entertainment you may wish to have such as a DJ or a band.  We have a wonderful list of regional vendors to assist you in finding these services.

If you do not need all of the elements of the package, then ala carte pricing is probably a better fit for you.

 

Venue Pricing

1886 Crescent Hotel & Spa

Ala Carte Venue Rental

Includes 4 hours private use of venue with all tables, chairs, linens (black or white), china, glass, silver and dedicated uniformed catering staff.  Our sales team will help you plan your menu from our catering menus (available at www.eurekaspringsarkansasweddings.com).

Indoor Venues Venue Rental Fee

April-November

Venue Rental Fee

December-March

Crystal Ballroom//Saturdays $3000 $1500
Crystal Ballroom/Friday & Sunday $2500 $1500
Crystal Ballroom/Monday-Thursday $2000 $1000
Conservatory/Saturdays $3000 $1500
Conservatory/Friday & Sunday $2500 $1500
Conservatory/Monday-Thursday $2000 $1000
Marty Roenigk Boardroom (seating for 6pp boardroom style) Negotiable Negotiable
Outdoor Venues
Fountain Garden or East Lawn

(when attached to a reception event—not as a stand alone venue)

$350 $350
Fountain Garden

(when booked as overflow from the Conservatory as reception venue space)

$1000 $1000
Glenwood Hollow/Wedding in the Woods Site

(ceremony location for Conservatory or Ballroom Reception)

$550 $550
Frisco Sporting Club Negotiable Negotiable

 

1905 Basin Park Hotel

Ala Carte Venue Rental

Includes 4 hours private use of venue with all tables, chairs, linens (black or white), china, glass, silver and dedicated uniformed catering staff.  Our sales team will help you plan your menu from our catering menus (available at www.eurekaspringsarkansasweddings.com).

Indoor Venues Venue Rental Fee

April-November

Venue Rental Fee

December-March

Barefoot Ballroom/Saturdays $2200 $1500
Barefoot Ballroom/Friday & Sunday $1750 $1500
Barefoot Ballroom/Monday-Thursday $1500 $1000
Garden Room Negotiable Negotiable
The Archive off of Jack Rabbett’s Whisky Bar $550 $550

Add an extra hour to any Crescent or Basin Park Hotel venue fee for only $250 per hour.

Prices are subject to availability.  Some blackout dates and rate restrictions may apply (holidays and special events).

Talk to your Sales Manager about Catering options and minimums for some dates.

 

How Does the Bar Work?

We can structure bar service any way that suits your budget and the needs of your group.

  • You can offer a cash bar, where guests pay for their own drinks.
  • You can host part of the bar.  For example, you can host the beer and wine and let the hard liquor be a cash bar.
  • You can host for just the cocktail hour (limited time bar), or up to a pre-determined dollar amount (capped host bar).
  • And, remember there is a $75 bartender fee per bartender for your bar.

 

Value of a Site Visit

When planning a destination wedding with us, we can do the planning and arrangements remotely through email or telephone, but if at all possible, it is good to schedule a site visit.  You can meet your Wedding Sales Manager in person and have a comprehensive understanding of the venue.  Photos sometimes don’t do justice to our beautiful historic hotels.   On weekends, it is often possible to see the venue set up and decorated for a wedding, which is a great way to get a vision for your own event.

 

Can I bring in my own food & beverage?

Our culinary teams at both of our properties pride themselves on providing exceptional culinary service.  We provide all food & beverage for our venues.

 

Catering menus are online in our website.  Check them out here www.eurekaspringsarkansasweddings.com.

 

Where can I get dressed for my wedding?  Where can I get my hair and makeup done?

Yes…we’ve got that covered, too!  At the Crescent Hotel, the New Moon Spa & Salon offers a full bridal menu of services just for you.   New Moon also features the Bridal Studio which you can rent by the hour for you and your wedding party to get dressed…a great space for this.   You can check them out here.  www.newmoonspa.com.  At the Basin Park Hotel, Spa 1905 offers specials services for you, as well.  You can check out here.  www.spa1905.com.

 

Parking Information

Parking is complimentary for our guests at both of our hotels.

 

The 1905 Basin Park Hotel has a large parking lot just a couple of blocks away from the hotel.  We offer free parking for our guests as well as a shuttle service from the parking lot to the front door of the hotel.  In addition, there are many large parking lots just a block below the hotel that offer free parking after 5pm.

 

The 1886 Crescent Hotel & Spa has free parking for our guests adjacent to the hotel.

 

How Do I Book Hotel Rooms for my Guests?

Your Wedding Sales Manager can set up a special wedding rate for your guests.  When your guests call the hotel to book their reservations, they simply ask for the rate attached to your wedding party.  Rates vary with season and availability and are easily booked through our central reservations system.  We always suggest to the wedding party that they book their rooms early to get their desired room type.

 

Marriage License Guidelines:

  • You can apply for your marriage license locally at the Courthouse in Downtown Eureka Springs.  Both parties must be present when applying
  • Both parties must have a state issued picture ID.
  • The cost is $60.
  • Your marriage license must be filed with 60 days of your ceremony at the same courthouse where it was issued.
  • Any further questions regarding your marriage license can be addressed by contacting the Courthouse directly at 479-253-8646.

 

 

 

Catering Protocols

1886 Crescent Hotel & Spa  & 1905 Basin Park Hotel

Current Catering Protocols

June 23, 2020

These protocols are subject to change to accommodate current Covid-19 guidelines and needs in place at the time of your event. 

The following requirements must be observed during a catered event:

Please advise your guests of these protocols prior to their arrival: 

  • Events will be limited to 50 people. A venue may increase the number of attendees at an event if the set-up of the venue can support all other social spacing guidelines.  Approval by hotel sales manager must be obtained in advance.  A copy of diagram must accompany these guidelines.
  • Face coverings are required to be worn for all persons present, except for children under 10 years of age, who are exempt. Masks are to be worn anytime the guest is up and moving about in the room. When seated at their designated table, they can remove their mask to eat and drink.
  • Temperature checks will be given prior to guest entry into the venue. Any guest with a temperature over 100.4 will not be allowed to enter.
  • The musicians/performers must be separated from the audience by at least 12 feet.
  • Lines or cues for entrance, exit, purchases, or other reasons must be marked or monitored for maintaining a distance of 6 feet between people.
  • Seating must be arranged to maintain a 6-foot distance between members of the audience/10 feet between tables.
  • Family groups may sit together, but 6 feet should be maintained between groups.
  • Every other row of seating should be unoccupied to provide for 6 feet of physical distancing.
  • Performers/players/contestants may be without a face covering if they are 12 feet from other persons.
  • Signs must be posted at all entrances advising the public not to enter if:
    • They have fever, cough, shortness of breath, sore throat, or loss of taste or smell.
    • They have had known exposure to someone with COVID-19 in the past 14 days.
  • Signs must be posted at all entrances advising the public that they may wish to refrain fromentering if:
  • They are 65 years of age or older.
  • They have underlying health conditions including high blood pressure, chronic lung disease, diabetes, severe obesity, asthma, or weakened immunity.
  • Hand sanitizer stations must be available at all entrances and exits.
  • Refreshments may be served. However, self-service operations, including, but not limited to, salad bars, buffets, and condiment bars shall not be allowed.
  • Seating must be arranged so that occupied seats are at least six (6) feet from seats at adjacent tables.
  • The facility, including seating, shall be cleaned and disinfected before and after each use.
  • Frequently touched surfaces shall be cleaned periodically during the course of the event.

Celebrate A Full Reopening 6/15

crescent hotel family

Eureka Springs’ two landmark historic hotels, the 1886 Crescent and the 1905 Basin Park, will be reopening to full service on Monday, June 15.  This comes on the heels of several successful “weekend only” careful openings at both properties.  Both properties will continue to strictly adhere to health safe protocols as set down by Governor Hutchinson and the Arkansas Department of Health (ADH) during this reopening phase.

“Our guests are ready to come back to the places that have provided such wonderful lifetime memories and fun throughout the years.  Eureka Springs and our two hotels are such places.” said Jack Moyer, general manager and executive vice-president for both properties.  “This includes all of our services at both the Crescent and the Basin Park to our guests, patrons and friends.”

Welcome Back Room Rates

Returning and opening to full capacity in Arkansas’ mountaintop spa resort, the Crescent Hotel, will be nightly lodging, SkyBar Gourmet Pizza and scenic overlook dining, New Moon Spa & Salon, a full-slate of daily resort activities, and the ever-popular Crescent Hotel Ghost Tours.  The planning for weddings at the Crescent’s numerous venues has also been opened for gatherings up to 50 total attendees.

basin park hotel

Downtown Eureka Springs’ centerpiece, the Basin Park Hotel, will also be swinging its doors fully on June 15 offering guests an even more enjoyable experiential visit than in years past.  This follows the recent redevelopment of this seven-story epicenter in the heart of the entertainment district.

“Key to our redevelopment were such projects as upgrading our nightly lodging with the addition of two-bedroom suites,” Moyer noted.  “These suites offer not only a bedroom on either side but an expanded common area and the inclusion of a soaking tub and walk-in shower. The Basin Park Hotel now has 26 suites with tubs.”

Spa1905 Spa Deck

Moyer went on to explain another project was the continued expansion of Spa1905.  Added were highly comfortable and sharply designed spa suites for guests who want to immerse themselves into the spa experience.  Guests who stay in a spa suite enjoy added service and amenities, exclusive hot tub access and are just footsteps away from the plethora of services and treatments that Spa1905 offers.  Located just outside the spa on the same floor is the magnificent new outdoor gathering space, set aside a limestone bluff.  This space includes an outdoor hot tub, fire pit and patio furnishings with only the sky overhead.

Jack Rabbett's Whisky Bar

A totally new addition to Eureka Springs’ downtown scene is Jack Rabbett’s Whisky Bar offering the casual atmosphere of a living room featuring plush, comfortable seating, a fireplace, pool tables, and walls of big screen televisions.  This downtown getaway is located just down the hallway from the highly popular Balcony Restaurant & Bar, also being fully reintroduced, with its alfresco seating that overlooks downtown on one side and Basin Spring Park on the other.

“We have also placed a resort host, seated in the lobby, to guide guests to everything fun and exciting to see and do in Eureka Springs plus introducing hotel guests to the well-developed list of daily programming,” said Moyer, “which includes such activities as whisky tastings in Jack Rabbett’s, theater-style showing of movies, and a morning stretch on the roof.  Not many hotels around the country allow guests to welcome the day from their rooftop.”

Basin Park Hotel Ghost Tour

The paranormal aspect of the Basin Park Hotel has not been overlooked.  In development and soon to be offered, both hotel guests and visitors to Eureka Springs will be treated to not only hearing tales that occurred inside the limestone and pink dolomite walls of this historic structure but they will also be able to partake in a unique investigation from the roof to the depths of the hidden cave.  Ticketing for this adventure is available through ReserveEureka.com.

“Safety and compliant protocols will continue as suggested by the AHD when we fully open for business as usual beginning by this mid-June date,” concluded Moyer.  “We join our local hospitality partners as Eureka Springs returns for the full enjoyment of guests and visitors on June 15.  It will be the experience you remember.”

Turpentine Creek Wildlife Refuge

Numerous attractions will be open by this time.  Attractions that include the Great Passion Play, Turpentine Creek Wildlife Refuge, Thorncrown Chapel, Eureka Springs Brewery, Escape Room 13, Eureka Springs & North Arkansas Railway, Float Eureka, Ozark Mountain Ziplines, Turtle Back Ridge Family Fun Park, Cosmic Cavern, Onyx Cave, Quigley’s Castle, Promised Land Zoo, Eureka Springs Historical Museum, and Eureka Springs Tram Tours.  This is in addition to Eureka Springs’ host of outdoor activities like hiking, mountain biking, water sports on this Ozark village’s two lakes and three rivers, and/or just sitting in the city’s numerous parks just living in the moment and people watching, a favorite pastime of visitors and residents alike.

Special events will be returning to Eureka Springs as well.  A full calendar of these special day activities can be found at EurekaSpringsOnline.com.

 

Mother’s Day Gift!

Mother's Day Crescent Hotel

The Crescent Hotel is offering Mother’s Day Celebration Baskets for purchase with a spa gift included! Available for pickup on Mother’s Day Sunday, May 10th between Noon and 5PM. A pickup time will be selected when the order is placed. Each serves approximately 4-5 people. Place Orders by 8PM on May 7th –  Call 479-363-6309

Celebration Meal Basket Options:
#1 Honey Glazed Ham Dinner

Scalloped Potatoes, Field Green Salad, with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake. $85

 #2 Roasted Pork Loin Dinner with Apple Cider Demi Glace Scalloped Potatoes, Field Green Salad, with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake $85

#3 Roasted Salmon with Balsamic Glaze Dinner  Wild Rice, Field Green Salad with your choice of Dressing, Green Beans, Dinner Rolls with Butter, Carrot Cake $100

Please select a Celebration Basket and Call 479-363-6309 to place order

To top it off, order a New Moon Spa Gift Card to go along with your Mother’s Day Basket!

Call the New Moon Spa to purchase 479-253-2879

*If you ordered a meal please mention your order to the New Moon Spa when ordering your gift card so it can be included in the Food Basket. Gift Cards will be processed Mon – Fri.

 

Easter Crescent Hotel

We know you can’t join us for our annual Easter Egg Hunt BUT we have something for you!
We have an Easter Dinner Carry Out package that is easy to order and pick up. All dinners will come with Easter Eggs for you to enjoy your own Easter Egg Hunt at home. 🐰
 
Easter Dinner Basket Orders need to be placed by 8pm this Thursday 4/9. Call 479-363-6309 to place order.
Baskets will be available for pickup on Easter Sunday between Noon and 5pm. A pickup time will be selected when the order is placed.Each serves approximately 4-5 people.
 
Easter Dinner Options:
 
#1 Honey Glazed Ham Dinner
Scalloped Potatoes
Field Green Salad With your choice of Dressing
Green Beans
Dinner Rolls with Butter
Carrot Cake
$85
 
 
#2 Roasted Pork Loin with Apple Cider Demi Glace Dinner
Scalloped Potatoes
Field Green Salad With your choice of Dressing
Green Beans
Dinner Rolls with Butter
Carrot Cake
$85
 
#3 Roasted Salmon with Balsamic Glaze Dinner
Wild Rice
Field Green Salad With your choice of Dressing
Green Beans
Dinner Rolls with Butter
Carrot Cake
$100

Update on Hotel Actions on COVID 19

4/1/20

To Our Valued Guests:

I am writing on behalf of the entire Crescent Hotel family to assure you that the health and safety of our team members, guests and community remains our top priority.  As the novel coronavirus 2019 (COVID-19) is having a major impact in the United States, our thoughts are with all those who have been affected by the virus.  Because this is a rapidly-evolving situation, we feel it is important to reach out to you about the steps we are taking across our property to help keep you, our team members and our community safe and healthy.

For Your Protection and in compliance with the Office of Governor Asa Hutchinson the hotel has taken the following precautions to lessen risks.

Steps include but are not limited to:

o    Increased cleaning of the public areas, hard surfaces and bathrooms

o   Guest Rooms are OPEN with modification

  • Check-in is through a Remote Station
  • Elevator usage is restricted to single party and like travel groups
  • Post Departure – guest rooms are placed OOO for a 24 hr period
  • Stay over service to the guest room has been temporarily suspended
  • Linen change is available upon request

o    CH Breakfast will be open from 8 – 11 am for Room Service or To Go

o    Non-Guests have been restricted from entering the hotel

o    SkyBar Gourmet Pizza is available for ToGo or Delivery from 12-8

o    Resort Activities have been modified to open-air self guided adventures.  No Resort Fee is charged

o    The New Moon Spa is available by phone however closed until May 1st.

o    While no Ghost Tours are available, Room 3500 has been reserved for guest viewing and the morgue will be open between 9 – 10 pm (Tuesday – Sunday)

o    To stay updated on changes to hours of operation please visit Crescentresortpass.com

We will continue to implement preventive measures in line with the recommendations of the CDC, other health agencies or as directed by the Office of the Governor.

With that said, there is an active Travel Advisory for travelers from New York State, New Jersey, Connecticut, Louisiana and all International Destinations.  We will be unable to accommodate visitors from these locations.  (See the Travel Advisory) Furthermore, should you have personal concerns related to your health or travel that might warrant a modification to your travel plans there will be no cost to cancel or change your reservation or ticket.  If you secured your reservation through a third party (Expedia, Booking.com, etc) you will need to cancel through that booking agent.

We value each guest that honors us with a visit to our destination, and we look forward to serving your upon your next visit to Eureka Springs and our properties.

Cordially,

Jack Moyer

Executive Vice President